Unit Secretary - Med-Surg in Boone, North Carolina at Appalachian Regional Healthcare System

The Unit Secretary performs clerical duties associated with the department. Processes documentation, including patient charts, per UNC Health Appalachian and departmental policies. Answers phones and call lights. Receives and directs incoming calls. Greets visitors, answers telephones, screens calls, and approaches internal and external customers promptly and courteously, consistent with the mission, vision, values, policies, and procedures of UNC Health Appalachian. Ensures proper communication by recording messages, creating and maintaining schedules, taking notes/minutes, scheduling rooms, and assisting with meetings and event planning for the unit as requested.

The Unit Secretary integrates knowledge and skills with effective interactions to provide quality patient care and useful diagnostic information. Provides direct and indirect ways to communicate with those who need it, meeting the needs of each encounter, in-line with their scope. Decisions and actions with patients and families are determined in an ethical manner practicing compassion and respect for the inherent dignity, worth, and unique attributes of each person. Effectively communicates with patients/families, visitors, colleagues, physicians, leadership, and volunteers.

All areas of work are provided to achieve and maintain top-decile results and outcomes for patient experience, quality, and patient safety. All areas of work demonstrate the UNC Health Appalachian's Mission, Vision, and Values in action and approaches work in a way that reflects action, efficiency, and personal accountability. Demonstrates professional conduct, effective communication, and effective completion of tasks. Effectively and professionally manages working relationships with coworkers, physicians, and all UNC Health Appalachian team members in a way that promotes a healthy work environment. Responds quickly and accurately to emergencies in the work environment. Performs duties under direct supervision. Always assists coworkers, patients, families, and visitors regardless of the patient assignment, so long as the assistance is in-line with their scope.