Temporary Troop Support Specialist in Cheektowaga, New York at Girl Scouts of Western New York Inc

POSITION SUMMARY

The Temporary Troop Support Specialist supports successful new troop development by providing intentional onboarding, guidance, and mentorship to new troops and co-leaders throughout their first year with Girl Scouts. This role ensures new leaders and troops have the tools, training, and connections needed to deliver a high-quality Girl Scout experience across all Council areas. As a key steward of volunteer and membership data, the specialist also uses Salesforce and Looker to maintain accurate records and turn that data into timely, targeted support for new troops

ESSENTIAL FUNCTIONS:

• Oversees all new leader and new troop onboarding processes.
• Ensures completion of all required training for new leaders.
• Facilitates introductions between new leaders and the appropriate Service Unit.
• Reviews troop rules, guidelines, and expectations with leaders.
• Collaborates with the Assistant Director of Recruitment and New Troop Development on the planning and delivery of New Leader Welcome Meetings.

EXPERIENCE & QUALIFICATIONS

• Strong interpersonal and customer service skills, particularly by phone and email
• Highly organized and task-oriented with strong follow-through
• Self-motivated with the ability to manage responsibilities independently
• Experience in recruitment, sales, customer engagement, or lead conversion preferred
• Ability to confidently communicate the Girl Scout mission and value proposition
• Proficient with Microsoft Office (Word, Excel, Outlook) and CRM systems such as Salesforce
• Ability to learn and effectively use Salesforce and related tools; some prior experience with Salesforce or similar CRM platform is preferred.
• Passion for the Girl Scout mission and commitment to GSWNY Operational Core Values

HOURS & TRAVEL REQUIREMENTS

• 20% travel required; must have reliable access to a vehicle
• On-site work required
• Evening and weekend work is expected

GIRL SCOUT MEMBERSHIP REQUIREMENT

All employees of Girl Scouts of Western New York are required to maintain an active annual membership. New hires must enroll within 30 days of employment, and membership must be renewed annually.

EQUAL OPPORTUNITY EMPLOYMENT

Girl Scouts of Western New York celebrates diversity in all forms and is committed to creating an inclusive, collaborative, and supportive workplace. Employment decisions are based on qualifications, merit, performance, and organizational needs. GSWNY is an equal opportunity employer and does not discriminate based on race, religious creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity or expression, age, sexual orientation, military or veteran status, or any other status protected by applicable law.

GIRL SCOUTS OF WESTERN NEW YORK EQUITY COMMITTMENT

Since our founding over 100 years ago, Girl Scouts of Western New York has been, and will continue to be, an organization rooted in gender equity and advocacy to make the world a better place.

GSWNY is committed to diversity, equity, inclusion, racial justice and belonging, and strives to create and nurture inclusive experiences where all people throughout our community are confident they belong.