Customer Success Operations Analyst-(Data Analyst) in Bengaluru, Karnātaka at SoundHound AI
NewEmployment Type: Full-Time
SoundHound AI
Bengaluru, Karnātaka, India
Posted on
New job! Apply early to increase your chances of getting hired.
Explore Related Opportunities
Job Description
The Opportunity
What You'll Do
What You'll Bring
Workplace & Compensation
Customer Success Operations Analyst is responsible for ensuring that customers have a positive experience with SoundHound products and services throughout the entire customer lifecycle. The primary goal of an Account Manager is to drive customer satisfaction, retention, and growth.
- Design, build, and continuously iterate a centralized CS command center/dashboard aggregating account health, SLA compliance, CSAT/NPS, escalation volumes, and delivery milestones across all managed accounts.
- Build and maintain dashboards (Power BI, Tableau, Looker, or equivalent — plus custom HTML/JS dashboards where needed) tailored to different audiences (executives vs. operational teams).
- Ingest, clean, and merge data from multiple sources (CRM, support/ticketing systems, conversational AI platform exports, survey tools, spreadsheets) into unified, trustworthy datasets.
- Define, track, and report on SLA/KPI frameworks (uptime, response time, resolution time, containment/escalation rates, CSAT) across a multi-tier client portfolio.
- Reduce manual reporting effort by building repeatable, automated report generation (scripts, templates, scheduled refreshes) rather than one-off manual pulls.
- Go beyond charts — identify trends, anomalies, and root causes in account performance data, and translate them into recommendations for CS leadership and account teams.
- Partner closely with Customer Success Managers, Analytics/Managed Services teams, Product, and Engineering to keep data definitions and reporting logic consistent and accurate.
- Maintain clear documentation of data sources, metric definitions, and dashboard logic so reporting stays auditable and easy to scale.
- 3–5 years of experience in Data Analytics, Business Intelligence, Reporting, RevOps, or CS/Sales Ops (ideallyvwithin SaaS, tech, or managed services).
- Strong hands-on experience with BI/visualization tools — Power BI, Tableau, Looker, or similar (Chart.js/custom HTML dashboards a plus).
- Advanced proficiency in Excel/Google Sheets (pivot tables, complex formulas, data modeling).
- Working knowledge of SQL for querying and joining data from multiple sources.
- Experience building or maintaining dashboards that consolidate multiple data sources into a single reporting view (a “command center,” ops cockpit, or executive dashboard).
- Comfort working with messy, real-world data (CSV/Excel/JSON exports) — cleaning, standardizing, and validating before reporting.
- Strong communication skills — able to translate data into a narrative that non-technical stakeholders, including client-facing leadership, can act on.
- High attention to detail and a bias toward data accuracy and validation before anything is shared externally.
[Replace with applicable location and workplace templated content below, and the compensation templated content below.]
This role is available in India and will be hired into Amelia Global Services, a subsidiary of SoundHound AI.
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Bengaluru, Karnātaka, India
Frequently asked questions about this position
Similar Jobs In Bengaluru, Karnātaka
New
Package Design Engineer
TylSemi, Inc.
Bengaluru, Karnātaka
Senior Staff - SOC RTL Design Engineer (MCU)
TylSemi, Inc.
Remote, Karnātaka
New
Senior DFT Engineer
TylSemi, Inc.
Bengaluru, Karnātaka
New
Staff Embedded Firmware & System Software Engineer — Platform Controller and SoC Stack
TylSemi, Inc.
Remote, Karnātaka
New
Finance & Accounting Manager
TylSemi, Inc.
Bengaluru, Karnātaka
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.