Medical Practice Manager in Washington, District of Columbia at Community of Hope

Washington, DC | On-Site | $70K–$80K | Full-time | Washington Post Top Workplace (8x Winner)

Community of Hope is seeking a Medical Practice Manager to oversee and optimize the daily operations of the health center by optimizing daily flow, ensuring efficient patient experience and access to care, conducting outreach to target communities, as well as ensuring that revenue cycle activities are completed to support the financial health of the health center. This is a full-time position located at our Conway Health & Resource Center in SW, Washington, DC.

Our Approach and Values

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

What You’ll Do

• Supervises the Medical Receptionists, the Outreach & Enrollment Assister, and the Lead Medical Receptionist within their respective program.
• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
• Manages scheduling of phone and front desk coverage schedule to ensure that sufficient staff resources are in place to meet demand and allow access to care. Manages patient flow at the front desk including cycle times of one hour or less and excellent customer service.
• Monitors patient reminder system; monitors telephone encounters to ensure that all voice mail messages for existing patients are being appropriately recorded in the EMR system on a daily basis.
• Monitors the proper working conditions for all office equipment (non-medical and non-billing) and works with Facilities Manager for needed major repairs or replacements. Oversees that the site is clean by monitoring and reporting any work needing to be performed to the Community of Hope Facilities Manager.
• Serves as the primary contact with Vital Records regarding the preparation of birth certificates and monthly birth logs (Family Health and Birth Center Practice Manager only).
• Ensures insurance requirements for visits including OB and Procedure Authorizations are obtained and completed in advance;
• Oversees financial assessments for sliding fee scale and referral to the Enrollment Assister. Reviews financial policies for OB services with patients as needed (Family Health and Birth Center site only).
• Works with the Director of Heath Operations and Lead Receptionist/Trainer to ensure that staff are trained on appropriate registration and insurance verification systems.
• Coordinates with other site-based Medical Practice Managers and Director of Health Operations to ensure compliance with and completion of Health Link grant requirements.
• Performs other duties as requested by supervisor. *

Must-Haves

• High School Diploma/GED required.
• Ability to multi-task and problem solve.
• Experience in medical setting required.
• Experience with Electronic Medical Records required.
• 2 years supervisory experience.
• Strong organizational and scheduling skills.
• Ability to work a flexible schedule including evenings and weekends as needed.
• Proof of vaccinations. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

Nice-to-Haves

• B.A. Degree in closely related field.
• Experience in a Community Health Center
• Experience with eCW.
• Bilingual.

Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.