Technical System Support Specialist in Baltimore, Maryland at 1 Alpha Consulting

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

About 1 Alpha Consulting LLC:
At 1 Alpha Consulting LLC, we deliver excellence across a broad range of consulting, staffing, and operation projects – including technology, engineering, administrative support, management consulting, and enrollment services. As a veteran-owned, mission-driven team, we partner with government, nonprofit, and commercial organizations to provide solutions that make a tangible difference in communities through Pennsylvania and beyond.

Our services span staff augmentation, project management, IT consulting, process improvement, outreach opportunities, and business analytics, reflecting our commitment to integrity and measurable results. Every project is guided by our core values; reliability, collaboration, and a passion for enabling clients and communities to succeed.

When you join 1 Alpha Consulting LLC, you become part of a supportive team that values growth, professional development, and meaningful work in fields as diverse as public programs, business operations, and technical innovation. We believe opportunity and impact go hand-in-hand- and we help build both for our clients, employees, and communities.
Job Title: Technical System Support Specialist
Location: Baltimore, MD (onsite)
About the Role:
The Technical System Support Specialist provides advanced technical support across enterprise IT environments, ensuring the stability, security, and performance of systems including servers, desktops, virtualization platforms, and enterprise applications.
Your Impact:
As a Technical Systems Support Specialist, you will:

• Provide advanced technical support for IT systems, hardware, and software across diverse client environments.
• Support, install, and manage desktop and server operating systems, including Microsoft Windows Server (2016 or newer).
• Collaborate closely with client staff and contractors while participating in internal meetings and technical planning.
• Review vulnerability assessments and partner with IT teams to plan and implement remediation strategies.
• Administer virtualization platforms such as Omnissa Horizon (formerly VMWare) and assist with DMZ server management.
• Troubleshoot and resolve complex, escalated service desk issues requiring advanced expertise.
• Support directory services and infrastructure, including Microsoft Active Directory, Azure Intune, and SMS.
• Maintain server security through group policy management and system hardening practices.
• Perform additional duties as assigned to support IT operations and business needs.

These responsibilities are not meant to be all-inclusive; additional tasks may be assigned.
Minimum Qualifications:

• Bachelors degree in computer science, information systems, engineering, business, or a related technical discipline.
• Minimum of three (3) years of experience in systems engineering.
• Minimum of three (3) years of experience in supporting Microsoft Windows Server environment (2016 or newer).
• Experience with Microsoft Active Directory, Azure Intune, and systems management tools (SMS).
• Experience administering virtualization technologies such as Omnissa (VMware) or similar platforms.

Standout Qualifications:

• Experience supervising system engineers or leading technical teams.
• Strong understanding of cybersecurity principles, vulnerability management, and system hardening.
• Proven experience providing technical support in enterprise IT environments.
• Solid knowledge of server and desktop OS installation, configuration, and administration.
• Advanced troubleshooting and analytical skills for resolving complex issues.
• Strong communication and collaboration skills with cross-functional teams and contractors.
• Ability to manage multiple priorities and adapt in a dynamic technical environment.

Pay Range:
$40.00/hr. - $55.00/hr.
Why join us?
At 1 Alpha Consulting LLC, we know people are our greatest asset. You’ll be part of a team that values:

• A supportive, collaborative work environment.
• Professional development and growth opportunities
• Meaningful work that drives positive results for organizations, clients, and communities in fields ranging from technology and management consulting to outreach, engineering, and operations.
• A mission-driven culture built on service, trust, innovation, and measurable impact- regardless of the type of project or client.

Equal Opportunity Employer Statement:
1 Alpha Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application process or hiring process, contact our Human Resource team at Human-Resource@1alphaconsulting.com.