Scheduling Coordinator in Troy, Michigan at Refloor

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.

If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!

Refloor is one of the fastest-growing flooring companies in the country, known for quality, service, and rapid expansion. We're looking for a 2nd Shift Call Center Lead Coordinator who’s organized, proactive, and thrives in a fast-paced setting. In this role, you'll keep appointment scheduling running smoothly, support Sales Representatives, and help ensure our customers have a seamless experience from start to finish.

What You’ll Do:

• Assign leads and schedule appointments for Sales Representatives

• Manage inbound and outbound rep calls

• Confirm appointments and follow up with customers

• Route reps to job sites and update schedules in real-time

• Track outcomes and maintain accurate records

• Support the call center with overflow calls and texts

What You Bring:

• Call center or inside sales experience

• Strong attention to detail and multitasking skills

• Clear, professional communication

• Familiarity with CRMs or scheduling software a plus

• A team-player attitude and problem-solving mindset
• Ability to work a 11:00am - 7:00am or 12:00pm - 8:00pm shift 5 days a week

Benefits at Refloor:

• Paid Time Off (PTO) + Holiday Pay

• 401(k) Retirement Plan

• Medical, Dental, and Vision Insurance

• Life Insurance

• Fast-paced, team-oriented work environment

• Opportunities for growth in a rapidly expanding company