Contact Center Coordinator in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contact Center Coordinator based in United States.

This remote opportunity is designed for a customer-focused professional who enjoys helping people and coordinating critical care operations.
The role serves as a key connection point between caregivers, clients, and internal teams to ensure smooth service delivery.
You will support scheduling needs, resolve concerns, and help maintain reliable care experiences for clients.
The position requires strong communication, organization, and problem-solving skills in a fast-paced environment.
You will have the opportunity to make a meaningful impact by supporting individuals who rely on essential home-based services.
This role is ideal for someone who values teamwork, compassion, and operational excellence while working remotely.

The Contact Center Coordinator will support daily operations by managing communication, coordinating resources, and ensuring high-quality service experiences. The role requires attention to detail, responsiveness, and the ability to manage multiple priorities while supporting caregivers, clients, and internal stakeholders.

• Serve as a primary point of contact for caregivers, clients, and internal teams, providing timely and professional assistance.
• Confirm caregiver attendance for scheduled visits and help ensure clients receive consistent and reliable support.
• Coordinate scheduling adjustments, caregiver absences, and staffing solutions for active cases.
• Respond to urgent escalations and client concerns while ensuring appropriate follow-up and resolution.
• Support incident reporting processes and maintain accurate documentation within company systems.
• Collaborate with cross-functional teams to address inquiries and provide guidance on policies and procedures.
• Maintain detailed records of calls, requests, resolutions, and operational updates.
• Assist with quality assurance activities, including reviewing calls and documentation for accuracy and service standards.

The ideal candidate is a highly organized and empathetic professional with customer service experience and the ability to manage sensitive information. Success in this role requires strong communication skills, adaptability, and the ability to remain effective in a high-volume remote environment.

• High school diploma or GED required.
• Previous customer service experience, including experience working remotely.
• Experience with scheduling, workforce coordination, or contact center operations preferred.
• Strong verbal and written communication skills with the ability to interact with diverse populations.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Strong attention to detail and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA requirements.
• Proficiency with Microsoft Office tools.
• Flexibility to work weekends and holidays as needed.
• Ability to work independently while collaborating effectively with distributed teams.

• Competitive hourly pay range of $18.00–$20.00 per hour.
• Remote work opportunity.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Employee assistance program and wellness resources.
• Career development and advancement opportunities.
• Supportive work environment focused on employee well-being and work-life balance.