Business Travel Sales Manager in Charlotte, North Carolina at StepStone Hospitality Inc.

Drive business. Build relationships. Create results. Le Meridien and Sheraton Charlotte Hotel Complex is seeking a proactive and relationship-focused Business Travel Sales Manager to expand our corporate account portfolio and increase market share within a highly competitive environment. In this role, you'll connect with decision-makers, negotiate preferred partnerships, and identify new opportunities that drive occupancy and revenue. If you are motivated by cultivating meaningful business relationships, exceeding sales goals, and making a measurable impact on a high-performing hotel, we'd love to meet you.

Sales Strategy & Execution

• Develop and implement a strategic business travel sales plan to grow corporate transient revenue.
• Identify, solicit, and secure new negotiated business from local, regional, and national corporate accounts.
• Respond to RFPs and manage the annual RFP process through tools like Lanyon, Cvent, or other GDS platforms.

Account Management

• Manage a portfolio of corporate accounts, ensuring strong relationships, account retention, and revenue maximization.
• Conduct regular account reviews and business planning meetings with clients.
• Monitor production against contract commitments and take corrective actions where needed.

Collaboration & Coordination

• Work closely with Revenue Management to ensure optimal pricing, availability, and strategy for corporate accounts.
• Partner with Front Office, Reservations, and Operations to ensure a seamless guest experience for business travelers.
• Support group sales initiatives by cross-promoting meeting space and corporate events when appropriate.

Reporting & Analysis

• Maintain detailed account records in CRM systems (e.g., Delphi.fdc, Opera).
• Produce regular sales reports and forecast updates; analyze performance trends and adjust strategies accordingly.
• Stay informed of competitor offerings, market trends, and new business opportunities.

Client Engagement & Events

• Represent the hotel at travel trade shows, industry conferences, local chamber events, and client entertainment activities.
• Plan and host FAM trips, site inspections, and client appreciation events tailored to corporate travel buyers.

Key Success Metrics:

• Growth in corporate transient room nights and revenue
• Retention and renewal of negotiated accounts
• Achievement of quarterly and annual sales goals
• Effective RFP and GDS management

Positive feedback from client engagement activities