Customer Service Rep in Atlanta Metro, Georgia at DataDeletionTarget

Maintain CMP’s reputation as an industry leader in customer satisfaction by acting as a liaison between customers and CMP to assist with orders, inquiries, concerns, and requests.

Travel Required: Limited

Direct Reports: None

Essential Functions:

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly

• Ensure accuracy of orders by checking inventory, pricing and shipping info

• Receive, review, and process purchase orders by telephone, email, fax, and electronic purchase orders (EDI)

• Prepare RMAs, credit shipping variances, edit express shipments, warranty claims and drop shipments

• Maintain purchase order (PO) records, send invoices/credit memos to customer

• Track and ensure paperwork flows through system for shipment

• Communicate frequently with Shipping, Inventory, Receiving, and Accounting Departments

• Compare orders with inventory and goods-in-transit, then coordinate with Inventory Department

• Track containers for on-time delivery and notify management if late•

• Track and maintain quoting as well as out-of-stock spreadsheets

• Ship samples and catalogs to customers

• Create IT support cases using SharePoint

• Provide back-up support for Inside Sales

• Manage exclusive sales promotions and special pricing with meticulous shipping requirements

• Perform other duties as assigned

• High school diploma and 2+ years of experience in a customer service or help desk capacity

• Experience with Internet Explorer and Microsoft Office Software

• Must possess a commitment to increase customer satisfaction

• Demonstrate a passion for excellence with respect to treating and caring for customers

• Ability to communicate clearly and professionally, both verbal and written

• Be detail oriented and able to multi-task

• Be able to positively resolve conflicts by maintaining self-control, listening, being aware and taking responsibility

• Ability to maintain an open line of communication with sales leaders and management team