Vice President, Clinical Services in Boston, Massachusetts at Intent Clinical

Position: Vice President, Client Services
Status: Full Time
Location: Remote
Reports to: COO
Compensation: $162000 - $202000

Who we are:
Intent Clinical is a concierge mental health company with deep expertise and an intimate understanding of high-net-worth families and the advisors, legal teams, top-tier employers, and clinicians who serve them. Through a curated national network of more than 400 highly specialized professionals spanning the full continuum of care, we deliver focused care in life's most uncertain moments, moving with intention from first call to care plan faster than anyone else in this space. We are a growth-stage company scaling our operations nationally, and we are looking for an exceptional leader to grow with us.

Who you are:
The Vice President of Client Services is a critical leadership hire responsible for the quality, consistency, and scalability of care delivery across Intent Clinical's national network. This role sits at the intersection of clinical leadership and operational discipline, ensuring that every client experience reflects our promise of focused, expert, concierge-level care.
Reporting directly to the COO, this leader will oversee the full-service delivery infrastructure, manage and develop the service delivery teams, and serve as the operational backbone of a company built on one promise: no matter the need, the right expert is always within reach.
What you’ll do:
Service Leadership

• Oversee day-to-day care delivery across all service lines
• Develop and implement operational standards, workflows, and quality benchmarks that ensure consistency and excellence at scale
• Build and manage systems that support rapid, high-quality matching of clients to the right clinicians and specialists within our national team
• Ensure the intake-to-care-plan process runs with the speed and precision that differentiates Intent Clinical in the market

Team Development

• Manage and grow a high-performing service team across a remote, nationally distributed environment
• Establish clear performance expectations, accountability structures, and professional development pathways
• Partner with Human Resources to maintain and expand Intent Clinical's curated national team of 400+ specialized professionals
• Develop and oversee credentialing, vetting, and quality assurance processes for clinicians and specialists
• Identify gaps in service coverage by geography, specialty, or service line and drive solutions to close them

Quality and Compliance

• Monitor clinical quality, service outcomes, and satisfaction indicators
• Ensure all care delivery operations meet applicable regulatory, ethical, and compliance standards
• Lead continuous process improvement initiatives informed by data, client feedback, and team input

Cross-Functional Partnership

• Collaborate closely with operations and sales to ensure operational capacity aligns with growth

All other duties as assigned.

What you’ll bring:

• 10+ years of progressive leadership experience in service operations, healthcare services, behavioral health, or a related field
• 5+ years of experience providing related direct care services
• Master's degree in social work, psychology or similar field
• Maintains License and certifications, field specific, such as PsyD or LCSW
• Demonstrated success building and scaling service delivery operations in a high-growth environment
• Deep understanding of the mental health and behavioral health landscape
• Experience managing remote, nationally distributed teams with excellence
• Strong operational instincts; you build systems, solve problems, and drive accountability without losing the human element
• Exceptional judgment, discretion, and professionalism; you understand the stakes of serving high-profile, high-net-worth clients and their trusted advisors
• A collaborative leadership style that earns trust across service, operational, and business development functions
• Experience working with or within concierge, high-touch, or premium service environments is a strong plus
• An understanding of social responsibility and how to contribute positively to the well-being of others.

What we’ll bring:

• A leadership role at a differentiated, high-growth company serving one of the most underserved intersections of wealth and wellness
• Direct impact on the quality of care delivered to high-net-worth families and the advisors and employers who serve them
• A nationally distributed team culture built on trust, excellence, and mission
• Competitive compensation, benefits, and the opportunity to grow with a company that is redefining what concierge mental health looks like at scale
• Flexible work environment.
• Collaborative and supportive culture focused on your personal and professional growth.
• Health, dental, vision, FSA plan, and 401K plan.
• Monthly phone stipend.
• Wellness Incentives up to $500 annually.
• Collaborative and supportive culture focused on your personal and professional growth.

Commitment to Diversity, Equity, Inclusion, and Belonging

We encourage applications from people of color, women, those with disabilities, LGBTQIA+ individuals, immigrants, veterans and anyone else who has faced discrimination or oppression as a result of their identities. We are committed to promoting an environment that celebrates diversity, equity, inclusion and belonging in all areas of our organization. We strive to foster an inclusive workplace where everyone feels welcomed, respected, and valued. We embrace differences of all kinds, such as age, race, ethnicity, gender, sexual orientation, gender identity or expression, physical ability, religion, veteran status, national origin, and socioeconomic background, among others.

We understand that diversity goes beyond visible differences and encompasses a vast array of characteristics, experiences and beliefs. We actively seek individuals with diverse backgrounds to join our team because we believe this enriches our company culture and enhances the services to our clients. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company, but don’t quite hit every requirement, please do still apply, we would love to hear from you!

These statements are intended to confirm our commitment to creating an inclusive workplace—they are not intended to exclude any individual. We are an equal opportunity employer; we do not discriminate in hiring or any other employment decisions based on any protected category.