COUNTER SALES in La Palma, California at Multi Sales

Sales of merchandise, utilizing product and applications knowledge to select material that best meets customer needsAlign with company promotion goals and promote effectively to customersUpdate knowledge of products through online self-study, vendor websites and attending product training classesAcknowledge and utilize order queues within ERP system to improve customer service levels.Handle customer inquiries and troubleshoot technical issuesPick and consolidate ordersMaintain accuracy and attention to detail ensuring orders are entered and picked according to customer requirementsPlace, arrange, and maintain merchandise display. Recommend new stock items and support efforts to reduce or eliminate overstock and/or obsolete materialHandling of normal stock will include lifting or carrying parts in excess of 50 lbs. up to 5% of the time. Majority of lifting and carrying will involve parts between 5 and 50 lbs.Maintain assigned work areas and organize and restock when needed. Locate and obtain ordered part for customers from warehouse or branch.Determine sales price for customers for each sale in accordance with company procedure.Handle warranty or defective parts for customers in accordance with company procedure.Enter and process customer orders, quotes, returns and follow all SOPs.Special order parts when necessary and appropriate.Process approved credits for customer when merchandise is returned.Maintain confidentiality of pricing lists and structures as required by company procedure.Answer customers’ questions about products, prices, availability, and product features.Take ownership of branch, addressing any issues (cleanliness, stock, product labeling, etc.) regardless of whether it is your assigned area.

GED, High School Diploma ORAt least three years’ experience selling in an industrial counter sales environment or of related experience required.

Effectively and courteously handle any customer problems or complaints. Remain aware of new products and product specifications to assist customers to determine product and job application fit.Collaborate and work with other departments as needed to address customer issues.Be a self-starter. Clearly understanding the needs of the branch concerning cleanliness, inventory, and stocking should leave little time down.Great customer service and oral and written communication skillsAbility to process point-of-sale transactions, quotes, and returnsExperience with an inside sales environmentStrong computer skills required, Microsoft applications and ERP systemsProficient in the English language, bilingual skills are beneficialPrevious warehouse experienceDemonstrated job stabilityValid driver’s license

Lifting / Carrying: Ability to lift or move items ranging from up to 50 pounds.Mobility: Significant walking, standing, and climbingPhysical Agility: Occasional crouching, kneeling, stooping, crawling, or bending to access client sites or handle equipment.Frequently utilization of fine finger dexterity for digital systems and equipment inspections.Sensory Requirements: High level of verbal communication (talking/hearing) and clear close/distance vision for driving and presentations.Environmental Adaptability: Willingness to work in various weather conditions and environments, including warehouses, or outside. Varied Temperature changes, minimal chemical hazards, Vibration, dust and vehicle noise.