Membership Experience Manager in at Material Handling Industry

As a Member Experience (MX) Manager at MHI, you will play a pivotal role in driving member engagement by ensuring our members receive the best possible support and service. Joining a successful and collaborative Membership team, you will serve as an advocate for our members — working to understand their needs and guide them toward the full range of MHI association services and benefits. You will be a go-to resource for all MHI offerings and upcoming events. If you are passionate about making a difference by enhancing the member experience, deepening engagement, and delivering meaningful member value, we want to hear from you.

Location: Remote – West & Southwest Region

Candidates based in Arizona, Nevada, New Mexico, Utah, Colorado, Texas, or other Southwest states are encouraged to apply.

• Member Advocacy: Act as the primary point of contact for members in the West and Southwest region, fostering strong relationships and providing a personalized, dedicated level of service — both in person and virtually.
• Resource Expertise: Stay well-informed about all services, resources, and benefits offered to MHI members. Effectively communicate and demonstrate the value of these offerings to drive awareness and utilization.
• Needs Assessment: Collaborate with members to understand their specific needs and challenges. Identify opportunities to help them leverage MHI resources to meet their business goals.
• Problem Resolution: Address member inquiries, concerns, and issues promptly and professionally. Partner with internal teams as needed to ensure members’ needs are resolved efficiently.
• Educational Outreach: Develop and deliver informational materials, webinars, and workshops to educate members about available benefits and how to use them effectively.
• Data Analysis: Work with IT and Marketing to track member engagement, satisfaction, and utilization of services. Use data insights to continuously improve and tailor services to member needs.
• Documentation: Maintain accurate records of all member interactions and account information in Engage (our CRM system), ensuring the data is up to date and accessible to the team.
• Collaboration: Work cross-functionally with departments including Knowledge, Exhibitions, Industry Groups, IT, and Marketing to ensure member services are effectively promoted and aligned with organizational goals.
• Events: Assist in planning, coordinating, and executing the MHI Annual Conference, MHI Community events, and associated regional events to drive member value and engagement.
• Onboarding: Partner with the Membership team to conduct new member orientation meetings and facilitate first-timer welcome sessions at the Annual Conference.

• Demonstrated commitment to excellent customer service
• Excellent communication and interpersonal skills
• Passion for helping others with the ability to build and maintain strong relationships
• Exceptional attention to detail and follow-through
• Strong problem-solving and conflict-resolution abilities
• Ability to initiate and complete tasks with limited oversight
• Strong personal organization, time management, and planning skills
• Collaborative team player with the ability to work effectively with diverse people
• An effective listener who seeks feedback and looks for opportunities to learn and grow
• Willingness to take on new tasks and a desire to continuously develop new skills
• Proficiency in Microsoft Office, MS Teams, and virtual meeting platforms (GoToMeeting/Zoom)
• Membership CRM system proficiency (Salesforce/Fonteva)

• Bachelor’s degree in Business, Marketing, or a related field preferred
• Previous experience in customer service, sales, account management, or a related role
• Knowledge of the manufacturing and material handling industry is a plus
• Ability to travel domestically up to 70%

Material Handling Industry (MHI) is the largest nonprofit U.S. material handling and logistics trade association, representing the leading providers of material handling and logistics solutions. MHI sponsors the two leading U.S. trade shows for material handling and logistics equipment, systems, and technologies — ProMat and MODEX.

At MHI, we’ve created a dynamic environment where employees genuinely care about shared success and embrace our core values: extraordinary member service, continuous improvement, collaboration, knowledge sharing, and a respectful and inclusive workplace. We look for people who can apply their skills and talents to purposeful, meaningful, and rewarding work.

• Competitive salary commensurate with experience
• Comprehensive benefits package including Health Plan, Health Reimbursement Assistance, Health Savings Account, Dental, Vision, Life Insurance & AD&D, Short-term and Long-term Disability
• 401(k) plan
• Three weeks PTO plus ten paid holidays
• On-site fitness center
• Flexible schedule and hybrid work environment

MHI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.