Hotel Manager on Duty in New Orleans, Louisiana at Copeland Group

Manager on Duty — Hotel

St. Charles Avenue | Downtown New Orleans

Lead the team. Elevate the stay.

Perks of working with us:

· Health, Dental, & Vision Insurance

· Basic Life Insurance

· Supplemental Insurance (Accidental and Critical Illness)

· Competitive Pay

· Retirement Plan

· Paid Vacation

· Employee celebrations & recognition!

The Manager on Duty oversees the hotel operations, including guest relations, front desk, and housekeeping in the absence of the General Manager.

What You’ll Do

- Works closely with the General Manager in overall operations of the hotel in their absence.

- Functions as an administrative link between departments.

- Ensures all policies in place are being followed in the absence of the General Manager.

- Interacts with all guests at the hotel, resolves any conflicts, and addresses staff accordingly if needed.

- Conducts site inspections.

- Maximizes revenue by selling all facets of the hotel.

- Directs all activities of housekeeping and laundry departments in furnishing daily service to guest rooms and public areas.

- Schedules duties, such as heavy cleaning, mattress rotations, etc.

- Prepares work schedules for staff based on projected occupancy.

- Inspects premises, guest rooms, linen rooms, and public areas to ensure employees maintain superior standards.

- Orders supplies essential to the operations of the hotel.

- Trains employees in service.

- Responds to all guest needs.

- Creates work schedules for all housekeeping and front desk agents.

- Performs other duties as assigned.

- Responsible for maintaining all current brand standards regarding cleanliness and conditions.

- Ensuring compliance with all health and safety regulations.

- Responsible for responding to reviews, requests, and questions on all platforms.

- Provide Manager on Duty coverage.

- Provide assistance in other departments when needed.

What You Bring

- Bachelor’s degree in Hotel/ Restaurant Management or Business or equivalent combination of education and experience.

- Minimum of three years of hotel management or supervisory experience.

- Strong leadership and a professional image.

- Strong interpersonal, written, and verbal communication skills.

- Excellent decision-making ability and analytical skills.

- Ability to work a flexible schedule, including weekends and holidays.

- Ability to communicate effectively with guests and coworkers.

- Excellent interpersonal and empathy skills.

- Prior customer service experience preferred.

Bring your hospitality experience and leadership to St. Charles Avenue. Apply today!