Senior Center Program Floater (25 hrs/wk) in Cleveland, Ohio at Benjamin Rose

Position Summary:

• Provides flexible operational support across Rose Centers to ensure the effective delivery of meal services, participant programs, and center operations.
• Supports Center Directors with food service, administrative functions, participant engagement, data entry, and reporting to promote a welcoming, safe, and organized environment for participants.
• Work hours: 7:30a to 12:30p, (5 hours per day) Monday through Friday

Essential Duties and Responsibilities

The following description is a general representation of the key duties and responsibilities of the position.

Meal Services and Food Safety

• Receive, count, and verify meals and sign off on caterer invoices.
• Store, heat, serve, and package congregate and home-delivered meals according to caterer specifications and food safety standards.
• Prepare and serve refreshments and assist with meal program setup and cleanup.
• Clean and maintain kitchen equipment, dining areas, and related spaces in accordance with food safety and sanitation requirements.

Center Operations and Administrative Support

• Assist Center Directors with daily center operations and program implementation in accordance with organizational policies and procedures.
• Answer the center’s main phone line, respond to voicemails, and provide general administrative support.
• Register and enroll participants in programs and center activities as needed.

Data Management and Reporting

• Maintain accurate participant records and enter information into agency databases and client management systems in accordance with organizational and funder requirements.
• Record meals delivered to participants using established rosters and service-entry procedures.
• Support scheduling, requisition, billing, and reporting activities through accurate and timely data entry.
• Track volunteer activities as needed using the designated agency platform.

Float Responsibilities

• Provide coverage and support at multiple Rose Centers based on staffing needs, scheduling, and operational priorities.
• Adapt to varying center procedures and participant needs while maintaining consistent service standards.
• Perform other related duties as assigned.

Qualifications:

Specific knowledge, training or skills required to perform the duties of this position including specific courses, training programs or required certifications. The requirements listed below are representative of the knowledge, skills and abilities required for the position.

• High school diploma or equivalent required.
• Previous experience in food service, administrative support, customer service, community programming, or a related field preferred.
• Person In Charge (PIC) preferred; ability to obtain certification as required.
• Basic computer skills and the ability to learn participant databases and other agency systems.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple responsibilities, maintain accurate records, and work effectively with participants, staff, volunteers, and community partners.
• Must have reliable transportation, adequate insurance and the ability to travel between assigned Rose Centers as needed.

Essential Physical Demands and Working Environment

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.)

This job operates in a kitchen and food service environment. This role routinely uses standard kitchen equipment.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard and telephone.
• Light to moderate lifting is required, up to 25 pounds.
• Exposed to kitchen environment conditions.
• Regular, predictable attendance is required.
• Moderate noise environment.
• Ability to work in a confined area.
• Ability to stand for an extended period of time.
• Work environment is stressful at times.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Other functions may be assigned, and management retains the right to add or change the duties at any time.

REPORTS TO AND EVALUATED BY: Director, Community-Based Aging Services