Medical Assistance Triage in Dallas, Texas at EXPRESS PAIN AND URGENT CARE PLLC

Description

Medical Assistant

Medical Assistant – Triage | Pain Management

Location: Dallas, Texas

Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

Epic Pain Management is seeking an experienced, dependable, and detail-oriented Medical Assistant – Triage to join our clinical team at our new location in Dallas, Texas.

The ideal candidate will have experience in pain management or a fast-paced specialty medical practice, strong clinical skills, excellent patient communication, and the ability to efficiently prepare patients for provider encounters while maintaining accurate electronic medical records (EMR).

This position requires excellent organizational skills, attention to detail, and the ability to support physicians, nurse practitioners, and physician assistants in a fast-paced clinical environment.

Why Join Epic?

At Epic, every patient interaction matters. You’ll play an essential role in supporting our providers, ensuring patients are properly prepared for their appointments, maintaining efficient clinic operations, and delivering compassionate, high-quality patient care.

Benefits include:

? PTO, paid holidays & 401(k) with 4% employer match

? 80% employer-paid medical insurance for employees, plus optional low-cost dental, vision, and family plans

? Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

About the Role

As a Medical Assistant – Triage, you will be responsible for rooming patients, obtaining and documenting vital signs, reviewing medications and medical histories, assessing the reason for each visit, and preparing patients for evaluation by the provider.

You will assist with patient intake, clinical documentation, urine drug screening (UDS), medication reconciliation, procedure preparation, patient education, and coordination of care.

This position requires the ability to recognize and communicate important patient information, maintain accurate medical records, and support efficient patient flow throughout the clinic.

Key Responsibilities

Patient Intake & Triage

? Greet patients professionally and escort them to examination rooms.

? Obtain and accurately document vital signs, including blood pressure, pulse, temperature, respiratory rate, oxygen saturation, height, weight, and pain scores as appropriate.

? Review and document the patient’s chief complaint and reason for the visit.

? Confirm and update patient medical history, surgical history, allergies, and current medications.

? Complete medication reconciliation and verify medication changes as reported by the patient.

? Document pain location, severity, duration, and associated symptoms.

? Obtain relevant information for new patient visits, medication follow-ups, procedure follow-ups, and post-operative appointments.

? Identify and promptly communicate abnormal vital signs, concerning symptoms, or changes in patient condition to the appropriate provider.

? Ensure patients are prepared for their provider encounter.

Pain Management Patient Assessment

? Obtain relevant pain management information, including pain location, severity, duration, and associated symptoms.

? Document patient-reported changes in pain symptoms and response to previous treatments.

? For procedure follow-ups, identify the procedure performed, date of service, and patient-reported percentage of pain relief.

? Review previous injections, procedures, imaging, and treatment history when applicable.

? Identify patients presenting for medication management, procedure evaluations, or follow-up care.

? Document patient-reported medication effectiveness, side effects, and concerns.

? Notify providers of significant changes in symptoms, medication concerns, or relevant clinical findings.

EMR Documentation & Chart Preparation

? Accurately enter and update patient information in the electronic medical record (EMR).

? Review patient charts before provider encounters to identify missing or incomplete information.

? Verify current medications, allergies, medical history, and applicable review of systems (ROS).

? Ensure vital signs, pain assessments, and patient intake documentation are completed before the provider encounter.

? Complete required screening forms, patient questionnaires, and clinical documentation.

? Maintain accurate, organized, and confidential patient records in accordance with HIPAA and company policies.

? Assist providers with locating medical records, imaging reports, and relevant clinical information.

Medication Management, PMP & Urine Drug Screening

? Review and document patient-reported medications and medication changes.

? Identify medication discrepancies, allergies, or concerns and communicate them to the provider.

? Assist with urine drug screening (UDS) collection and documentation in accordance with established protocols.

? Properly label, process, and prepare UDS specimens as required.

? Follow established specimen-handling and documentation procedures.

? Assist with Prescription Monitoring Program (PMP) reviews as directed and as permitted by applicable requirements.

? Identify patients taking blood-thinning medications, controlled substances, or other medications relevant to treatment planning.

? Communicate medication concerns or unusual findings to the provider.

Clinical Procedures & Provider Support

? Prepare examination rooms and ensure medical supplies and equipment are available.

? Assist physicians, nurse practitioners, and physician assistants with examinations and clinical procedures within the Medical Assistant’s authorized scope of duties.

? Prepare patients for injections, minor procedures, and other treatments as directed.

? Maintain familiarity with common pain management procedures, including epidural steroid injections (ESIs), medial branch blocks, radiofrequency ablations, and trigger point injections.

? Assist with obtaining imaging reports and clinical documentation for provider review.

? Support coordination of procedures, imaging, referrals, and follow-up appointments.

? Assist with obtaining necessary clinical information and medical clearances as directed.

? Clean, disinfect, and restock examination rooms between patient encounters.

? Follow infection prevention and clinical safety procedures.

Patient Communication & Education

? Communicate professionally and compassionately with patients, providers, and clinical staff.

? Explain routine clinical processes and assist patients with required paperwork.

? Reinforce provider-directed instructions related to medications, procedures, imaging, and follow-up care.

? Provide approved pre-procedure preparation instructions when applicable.

? Communicate patient concerns and requests to the appropriate provider.

? Direct questions requiring clinical judgment to licensed clinical staff.

? Maintain patient confidentiality, privacy, and professionalism throughout all interactions.

Clinic Operations & Patient Flow

? Maintain efficient patient flow by rooming patients promptly and preparing examination rooms.

? Coordinate with providers, scribes, front desk personnel, and other medical assistants to support daily clinic operations.

? Monitor patient readiness and communicate delays or concerns to the clinical team.

? Maintain clean, organized, and properly stocked examination rooms.

? Follow established clinical workflows, policies, and documentation standards.

? Assist with additional clinical and administrative duties as assigned.

Qualifications

? Previous experience as a Medical Assistant in a clinical setting required.

? Previous pain management experience strongly preferred.

? Certified or Registered Medical Assistant preferred.

? Experience with patient intake, triage, vital signs, and medication reconciliation.

? Working knowledge of medical terminology, anatomy, and clinical documentation.

? Familiarity with pain management procedures, medications, and patient assessments preferred.

? Experience with urine drug screening (UDS) and specimen collection preferred.

? Familiarity with Prescription Monitoring Program (PMP) documentation preferred.

? Proficiency with electronic medical record (EMR) systems.

? Strong typing, documentation, and computer skills.

? Excellent organizational skills and attention to detail.

? Ability to multitask and manage patient flow in a fast-paced clinical setting.

? Strong verbal and written communication skills.

? Professional, compassionate, and patient-focused attitude.

? Bilingual English/Spanish highly preferred.

? Dependable, punctual, and able to work effectively as part of a clinical team.

? Ability to work on-site in Dallas, Texas, Monday through Friday.

Preferred Experience

? Pain management or interventional pain management

? Medical Assistant triage and patient intake

? Specialty medical practice experience

? Electronic medical records (EMR)

? Medication reconciliation

? Vital signs and pain assessments

? Urine drug screening (UDS)

? Prescription Monitoring Program (PMP) documentation

? Epidural steroid injections (ESIs)

? Medial branch blocks

? Radiofrequency ablations

? Imaging and procedure coordination

? Pre-procedure preparation and medical clearance workflows

? Patient education and clinical documentation