Wireless Network Specialist in Tampa, Florida at United Data Technologies

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation’s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suites of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com.

Location: This is an on-site position in Tampa, Florida

Working under the guidance of senior engineers and technical leadership, the Wireless Technical Specialist assists with wireless deployments, troubleshooting, monitoring, and operational support activities. This position serves as a key technical resource for resolving wireless connectivity issues, supporting customer environments, and maintaining wireless network documentation.

The ideal candidate possesses strong foundational networking knowledge, hands-on experience with wireless technologies such as Cisco Meraki, excellent troubleshooting skills, and a customer-focused approach to service delivery.

Key Responsibilities

Wireless Support & Administration

• Configure, deploy, and maintain wireless access points, SSIDs, and related network equipment.
• Perform day-to-day administration of wireless networks using Cisco Meraki and other cloud-managed networking platforms.
• Monitor wireless network performance and identify connectivity, coverage, or capacity concerns.
• Troubleshoot wireless client connectivity issues involving laptops, mobile devices, printers, IoT devices, and other wireless endpoints.
• Escalate complex wireless issues to senior engineering resources when necessary.

Deployment & Implementation

• Assist with wireless network deployments, equipment installations, and site rollouts.
• Support access point replacements, firmware upgrades, and configuration changes.
• Participate in wireless expansion projects and office relocations.
• Assist with basic wireless coverage validation and signal testing activities.

Operational Support

• Maintain accurate documentation of wireless configurations, inventory, and network diagrams.
• Support incident, request, problem, and change management processes.
• Provide technical support during planned maintenance windows and service upgrades.
• Participate in on-call rotation activities as assigned.

Customer Service & Collaboration

• Provide technical support to internal teams and customers regarding wireless network services.
• Collaborate with Network Engineering, Security, Service Desk, and Infrastructure teams to resolve issues.
• Communicate technical findings and recommendations clearly to both technical and non-technical stakeholders.
• Deliver a professional customer experience during onsite and remote engagements.

Qualifications

Education

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Equivalent work experience may be substituted for formal education.

Experience

• 1–3 years of experience supporting enterprise networking or wireless infrastructure.
• Experience working with Cisco Meraki, Cisco Wireless, Aruba, or similar wireless technologies preferred.
• Experience supporting end-user connectivity and network-related incidents.

Certifications (Preferred)

• Cisco Certified Network Associate (CCNA)
• Cisco Meraki CMNA
• CompTIA Network+
• CompTIA Security+

Core Competencies

Networking Fundamentals

• Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic routing concepts.
• Familiarity with enterprise wireless standards and technologies including 802.11ac and 802.11ax.

Wireless Technologies

• Experience configuring and supporting wireless access points and cloud-managed wireless platforms.
• Understanding of wireless security concepts including WPA2/WPA3 and guest access configurations.
• Good Understanding of Meraki profile configurations and Dashboard

Troubleshooting

• Strong analytical and problem-solving abilities.
• Ability to diagnose and resolve wireless connectivity and performance issues.

Documentation & Organization

Ability to maintain accurate technical documentation.

• Strong organizational and time-management skills.

Communication

• Strong verbal and written communication skills.
• Ability to effectively work with customers, vendors, and internal teams.

ITIL Knowledge

Working knowledge of:

• Incident Management
• Problem Management
• Change Management
• Asset Management
• Service Level Management

Professional Expectations

• Demonstrates accountability, professionalism, and attention to detail.
• Capable of working independently on routine tasks while seeking guidance on complex issues.
• Maintains a customer-first mindset and commitment to service excellence.
• Continuously develops technical skills and industry knowledge.

What UDT offers you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and unlimited paid time off options.

Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status