Customer Support Specialist in Ireland, Scotland at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in Ireland.

You will join a fast-paced customer service environment where your main mission is to ensure high-quality support for English-speaking clients across multiple communication channels.
This role plays a key part in delivering smooth customer experiences by resolving inquiries efficiently and professionally via chat, email, and phone.
You will act as the first point of contact, helping users troubleshoot issues, understand products and services, and find the best possible solutions.
The position requires strong communication skills, empathy, and the ability to stay calm and solution-oriented in dynamic situations.
You will collaborate closely with internal teams to ensure customer cases are resolved effectively and continuously improve service quality.
This is an opportunity to develop within a structured support environment while contributing to customer satisfaction and long-term client relationships.

• Handle customer inquiries across chat, email, and phone, ensuring timely, clear, and professional responses aligned with service standards.
• Diagnose customer issues, analyze available information, and provide effective solutions or escalate when necessary.
• Maintain a strong focus on customer satisfaction by building trust, managing expectations, and ensuring proper follow-up until resolution.
• Communicate complex information in a simple and structured way, both verbally and in writing, to support customer understanding.
• Identify recurring issues and contribute insights to improve processes, workflows, and overall service quality.
• Collaborate with team members and other departments to ensure smooth handling of cases and consistent service delivery.
• Apply quality guidelines and procedures when processing customer requests, ensuring accuracy and compliance.

• Strong proficiency in English, both written and spoken, with confidence in handling live customer interactions.
• Previous experience in customer support or a similar client-facing role is considered an advantage.
• Good computer literacy and ability to quickly learn and navigate support tools and systems.
• Strong problem-solving skills with the ability to identify issues and propose clear, practical solutions.
• Excellent interpersonal and communication skills, with a professional and empathetic approach.
• High attention to detail, reliability, and ability to manage multiple requests in a structured manner.
• Must have a personal laptop (Windows with at least 16GB RAM or MacBook 2015 or newer) and a stable internet connection.
• Flexibility to work in shifts, including occasional night shifts.

• 10 paid sick leave days per year.
• 160 hours of paid vacation annually.
• Private medical insurance after the probation period.
• Financial support for professional development and language learning.
• Compensation for sports subscription or sports-related equipment.
• Opportunity to work in an international, structured, and growth-oriented customer support environment.
• Exposure to customer service best practices and career development opportunities in support operations.