Customer Service Professional in Randleman, North Carolina at JP Thomas Company

Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.

Benefits

Up to 4 weeks of vacation/paid time offPaid holidays (8 days)Performance based bonuses75% Employer paid medical, dental, & vision insurance$25,000 of life insurance per employee Supplemental benefits (long-term, short-term, accident, etc.) 401(k) retirement plan with company matchMonday-Friday, 8am-5pmCareer path & advancement opportunitiesIn-house training programDiscounts on tires & automotive servicesCompany supplied toolsPaid weekly

Basic Responsibilities

Greet customers in a friendly and timely mannerAnswer incoming calls Schedule appointments for service and maintenanceListen and document customer requests on work orderConsult with technician about customer’s vehicle needs Determine cost of replacement parts and/or labor Generate and enter itemized estimate on work order Provide and explain estimate to customersAdvise customers on necessary or recommended service(s)Review and send Digital Vehicle Inspection to customersReview services performed and warranties with customersCheck out customer and thank them for their business

Requirements

Excellent communication and customer service skillsMust be able to manage a fast-paced work environment Professional, well-groomed appearanceMust have valid driver’s license