Policy Change Specialist in Atlanta, Georgia at Layr Holdings, Inc.

About Layr Holdings, Inc.

Layr is an Atlanta-based, rapidly growing Insurtech dedicated to enabling commercial insurance brokerages to serve their clients better. At Layr, we are at the forefront of designing, developing, and implementing technology to guide the insurance industry into the digital age. We have deep insurance knowledge, insight, and experience, and we work tirelessly to improve and distribute our entirely new and more effective insurance technology to the small business market. We are a culturally vibrant team of forward-thinkers, passionate about innovation, obsessed with technology, and committed to building a collaborative, ever-progressing, action-oriented, integrity-instilled, close-knit, diverse/inclusive & beyond nation-wide team.

Layr has raised venture capital to combine innovative, cutting-edge technology with commercial insurance industry expertise and is rapidly expanding throughout the country. Small business insurance is $120 BILLION undersold in the US alone. Layr is digitizing and automating the small business insurance space with our client-first insurance platform. To do this, we need help from smart, gritty, outside-the-box thinkers (like you!) to keep innovating and moving forward.

We are looking for the right individual with a positive attitude that can adapt quickly to a fast-paced and technology driven environment.

Layr is looking for a detail-oriented, organized, and customer-focused Policy Change Specialist to join our growing Customer Support team!

In this role, you'll manage commercial insurance policy changes and endorsement requests, ensuring transactions are processed accurately, efficiently, and with excellent customer service.

We're looking for someone who takes ownership of their work, enjoys problem-solving, and thrives in a fast-paced, technology-driven environment.

• Process and manage commercial insurance policy changes and endorsement requests.
• Gather and verify policyholder information, policy details, and carrier requirements.
• Submit policy changes through carrier portals and established internal workflows.
• Track outstanding transactions, follow up with carriers, and ensure timely completion.
• Review completed changes for accuracy and resolve discrepancies.
• Communicate professionally with policyholders, Broker Partners, and insurance carriers.
• Take ownership of assigned requests from initiation through confirmed completion.
• Maintain accurate documentation and meet established service expectations.
• Collaborate with internal teams and escalate complex issues when necessary.
• Identify opportunities to improve workflows and enhance the customer experience.

• Experience in commercial insurance servicing, policy administration, or a related insurance support role.
• Strong understanding of commercial insurance policies, endorsements, and servicing processes.
• Familiarity with insurance carrier portals and agency management systems.
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently while collaborating effectively with a team.
• Comfortable working in a fast-paced, technology-driven environment.
• A proactive mindset and commitment to delivering exceptional service.

At Layr, we're transforming the commercial insurance experience through technology, innovation, and collaboration. You'll be part of a growing team focused on delivering efficient, high-quality service to our Broker Partners and their clients.

This is a fully remote opportunity open to candidates residing in North Carolina, Ohio, Georgia, Tennessee, Indiana, Kansas, Alabama, Texas, Iowa, or Florida.