Functional Area Supervisor in Long Island City, New York at CITADEL FEDERAL SOLUTIONS LLC

Responsibilities

The Functional Area Supervisor (FAS)/Records Supervisor is a permanent, full-time position supporting the overall mission

of the U.S. Citizenship and Immigration Services (USCIS) by facilitating operations at a local USCIS Field Office. As an FAS,

your responsibilities would include:

• Assigning, monitoring, and reviewing work of department staff

• Reporting daily production statistics to Site Manager

• Prioritizing workloads and ensuring work is completed in a timely manner, reallocating resources as needed to

meet goals established by USCIS

• Ensuring team completes all work assignments accurately, including daily time sheets

• Monitoring attendance and absences

• Facilitating the processing of priority assignments from USCIS

• Identifying and addressing issues in work performance

• Scheduling contractor staff, approving time off, initiating and implementing disciplinary actions, mentoring staff

• Collaborating with Site Manager to ensure best practices are in place and updating them as needed

• Training new employees, creating training plans

• Creating/updating written standard operating procedures

• Participating in meetings with government personnel

• Serving as Point of Contact for site operations in Site Manager’s absence

• Other duties as assigned.

Qualifications and Physical Requirements

• High school diploma or equivalent

• 3 years of related experience

• Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland

Security from the United States Citizenship and Immigration Services

• Ability to read and understand proficiently in English

• Ability to lift and carry up to 45 lbs. or more in a physical environment

• Ability to perform tasks while bending, stooping, climbing, and reaching