Outreach Liason in MISSION VIEJO, California at South Coast Children's Society

POSITION SUMMARY:

The Outreach Liaison builds and maintains the referral partnerships that connect children, adults, and families across Southern California to SCCS behavioral health services. Working under the direction of the Director of Outreach, this position executes outreach strategies, develops relationships with healthcare providers, schools, community organizations, social service agencies, and employers, and represents SCCS professionally in the community. This is a hybrid, primarily field-based position with regular local travel and occasional evening and weekend events. Pay range: $25.00 to $33.00 per hour ($52,000 to $68,640 annualized), plus mileage reimbursement.

JOB DUTIES & RESPONSIBILITIES:

• Executes outreach and referral-partnership strategies established by the Director of Outreach.
• Identifies, develops, and maintains referral partnerships with healthcare providers, medical groups, schools, social service agencies, community organizations, resource centers, and employer benefits departments.
• Conducts consistent direct outreach through phone calls, email, meetings, and in-person partner visits.
• Educates referral partners on SCCS service lines, general eligibility, and accepted payers, including Medi-Cal and commercial insurance.
• Connects prospective clients and referral partners to SCCS Intake through timely, warm handoffs. Does not conduct clinical screening, determine eligibility, or verify benefits.
• Represents SCCS at resource fairs, school events, workshops, conference exhibits, and networking events.
• Tracks all outreach activity, leads, meetings, and partner contacts accurately in the designated CRM or tracking system.
• Meets weekly and monthly targets for partner contacts, meetings, and referral activity as set by the Director of Outreach.
• Reports outreach activity, results, challenges, and emerging opportunities to the Director of Outreach on a regular basis.
• Complies with HIPAA, SCCS confidentiality policies, and healthcare marketing and referral regulations, including the prohibition on offering gifts or inducements to referral sources.
• Performs other related duties as required and assigned.

GENERAL REQUIREMENTS:

• Education/Experience

1. Bachelor’s degree in Communications, Marketing, Public Relations, Social Services, Psychology, or a related field preferred. Equivalent experience in community outreach or relationship building may substitute.
2. 1 to 2 years of experience in community outreach, business development, healthcare or behavioral health liaison work, or a related community-facing role.
3. Bilingual in English and Spanish preferred.

Licensure, Registration, Certification

1. Valid CA driver’s license, proof of automobile insurance, and access to a reliable vehicle.
2. Successful completion of background check (Live Scan) and TB clearance prior to hire.

KNOWLEDGE, SKILLS & ABILITIES:

• Must be proficient in Microsoft Word, Excel, and Outlook, and able to learn CRM and tracking systems.
• Strong verbal, written, and phone communication skills with a polished, professional presence.
• Comfortable initiating conversations and building rapport with professionals and community stakeholders from diverse backgrounds.
• Strong organizational skills with the ability to manage high-volume outreach, multiple priorities, and consistent follow-up.
• Knowledge of Southern California behavioral health systems, community resources, and referral networks preferred, or the ability to learn them quickly.
• Understanding of healthcare privacy and ethical referral practices, or the ability to learn them quickly.
• Self-motivated and dependable, able to work independently in the field while collaborating with the outreach team.

PHYSICAL REQUIREMENTS:

• Required to occasionally lift and carry up to 25 pounds (event tables, banners, and materials).
• Regularly required to stand and walk for extended periods at community events.
• Regularly required to drive locally to partner meetings and community events.
• Regularly required to sit and use a computer in office settings.

EOE, INCLUDING DISABILITY/VETS

We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other protected characteristic under California law.