Medical Scheduler in Carlsbad, California at The Neurology Center

We are a busy, growing outpatient neurology practice dedicated to providing exceptional patient care. We are seeking an experienced Medical Scheduler who thrives in a fast-paced environment, has excellent customer service skills, and understands the complexities of medical scheduling and insurance verification.

Qualifications:

• Minimum of 1 year of medical scheduling experience (neurology experience preferred).
• HMO, PPO, Medicare, Medicare Advantage, and commercial insurance plans.
• Medical groups and IPA referral processes.
• Prior authorizations and referral requirements.
• Experience using an electronic medical record (Epic experience preferred).
• Excellent communication and phone etiquette.
• Strong organizational skills and attention to detail.
• Ability to multitask in a high-volume medical office.
• Knowledge of medical terminology.

Responsibilities:

• Schedule new and follow-up appointments for multiple neurology providers.
• Review referrals and schedule patients according to diagnosis and provider preferences.
• Verify HMO, PPO, Medicare, Medicare Advantage, and commercial insurance eligibility.
• Understand medical groups, IPA requirements, referrals, and authorizations.
• Identify when authorizations are required and ensure all required documentation has been received prior to scheduling.
• Communicate professionally with patients, referring providers, insurance companies, and internal staff.
• Maintain accurate patient demographics and insurance information in the electronic medical record (EMR).
• Answer a high volume of inbound and outbound calls while providing exceptional customer service.
• Reschedule appointments, manage waitlists, and fill cancellations when appropriate.
• Follow HIPAA guidelines and maintain patient confidentiality.

Full Time

Major Holiday's off

After 90 days Birthday paid off

Reimbursement on scrubs

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Benefits:

• Bereavement leave
• Dental insurance
• Paid sick time
• Uniform allowance
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)
• Medical Insurance Knowledge: 1 year (Preferred)