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Full-time or part-time position

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Compensation will be discussed during the hiring process.

Client Success Director, Perioperative Care Coordination job near me in United States, Other / Non-US at Jobgether

Client Success Director, Perioperative Care Coordination

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Director, Perioperative Care Coordination in the United States.

This is a high-impact leadership role focused on driving success across a portfolio of healthcare clients using advanced AI-powered care coordination and perioperative optimization solutions. You will lead a team responsible for ensuring hospitals and health systems achieve measurable operational, clinical, and financial outcomes through platform adoption and optimization. Acting as both a strategic advisor and operational leader, you will navigate complex healthcare environments, engage senior stakeholders, and ensure sustained value realization across client accounts. The role blends client success leadership, healthcare consulting, and SaaS strategy execution in a fast-scaling, innovation-driven environment. You will partner closely with Product, Engineering, Sales, and Delivery teams to translate client needs into product and operational improvements. This is a highly visible position where your leadership directly influences client retention, expansion, and long-term partnership success.

Accountabilities:

Lead and scale client success strategy across a portfolio of perioperative and care coordination clients, ensuring measurable value delivery, strong adoption, and long-term retention.

Lead, coach, and develop a team of Client Success Partners, building a high-performance, accountability-driven culture
Own portfolio-level client success outcomes, including renewal rates, expansion, Net Promoter Score (NPS), and client health metrics
Act as escalation point for complex client challenges and ensure timely, high-quality resolution
Develop and execute account strategies that maximize ROI, platform adoption, and operational improvement outcomes
Drive expansion and cross-sell opportunities by identifying new clinical and operational use cases
Guide executive-level client engagements across clinical, operational, and IT stakeholders within complex health systems
Serve as a senior advocate for platform value, ensuring stakeholders understand differentiated AI-driven outcomes
Collaborate with Product, Engineering, Sales, and Delivery teams to align roadmap priorities with client needs
Oversee execution of success plans and ensure accountability across both internal teams and client stakeholders
Strengthen executive relationships to support renewals, references, and long-term strategic partnerships

Requirements

This role requires deep experience in healthcare SaaS client success leadership, strong executive presence, and the ability to navigate complex health system environments while driving measurable outcomes.

7+ years of experience in client success, strategic account management, or consulting within healthcare SaaS or technology
3+ years of experience managing and leading client-facing or consulting teams
Strong knowledge of healthcare operations, ideally in perioperative services, OR scheduling, or care coordination
Proven success managing large enterprise client portfolios with strong retention and expansion outcomes
Experience navigating complex health system dynamics, including executive, clinical, and IT stakeholders
Strong ability to communicate complex technical and operational concepts to executive audiences
Demonstrated experience driving SaaS adoption, ROI realization, and measurable client outcomes
Ability to manage escalations and guide teams through complex problem resolution
Strong strategic thinking combined with hands-on leadership and execution capability
Experience in high-growth, fast-paced environments with evolving product and customer needs

Benefits

Salary range: $160,000 – $190,000 USD
Open paid time off and paid parental leave
Employee stock option program
Professional development and career growth opportunities
Wellness and technology stipends
Flexible, remote-first work environment
Collaborative, mission-driven culture focused on healthcare impact
Employee referral bonuses and additional perks.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Client Success Director, Perioperative Care Coordination in United States at Jobgether

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