Senior ServiceNow Technical Program Manager in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior ServiceNow Technical Program Manager in United States.

This senior leadership role is focused on driving large-scale ServiceNow FSM program delivery within a complex, mission-critical federal environment. You will oversee end-to-end program execution across both classified and unclassified initiatives, ensuring alignment between technical delivery, stakeholder expectations, and strategic objectives. Acting as a key bridge between engineering teams, business stakeholders, and government partners, you will lead program planning, execution, and continuous improvement. The role requires a strong balance of technical understanding, delivery discipline, and executive communication skills. You will be responsible for managing cross-functional teams, optimizing delivery processes, and ensuring high-quality outcomes across multiple workstreams. This position offers the opportunity to operate in a highly impactful environment where precision, compliance, and innovation are essential.

• Lead the end-to-end delivery of ServiceNow FSM programs, ensuring successful implementation, integration, and ongoing management across SaaS environments.
• Manage overall program execution including planning, scheduling, resource allocation, budget oversight, and performance tracking.
• Develop and maintain project charters, work breakdown structures, and detailed delivery roadmaps aligned with stakeholder expectations.
• Coordinate cross-functional teams across multiple locations, ensuring alignment, accountability, and efficient delivery of program objectives.
• Oversee risk, issue, and scope management, ensuring timely identification, mitigation, and resolution of program challenges.
• Serve as the primary liaison between DoD stakeholders, sponsors, and technical teams, ensuring clear communication and alignment.
• Drive continuous improvement by identifying opportunities to enhance service delivery, operational efficiency, and program innovation.
• Ensure compliance with all applicable regulations, policies, and security requirements while maintaining delivery excellence.

• 8+ years of experience in program management or technical delivery roles within fast-paced, complex environments.
• 5+ years of hands-on experience managing ServiceNow FSM platform implementations.
• Proven experience leading technical teams and managing enterprise-level web or SaaS applications.
• Strong understanding of Agile Scrum methodologies and modern software delivery practices.
• Experience defining support strategies, conducting business analysis, and gathering system requirements.
• PMP or PMI-ACP certification required.
• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Strong stakeholder management skills with experience working in federal or DoD-related environments.
• Ability to manage multiple priorities, resolve complex problems, and drive execution under tight timelines.
• Excellent communication, leadership, and team coaching skills with a focus on collaboration and accountability.
• Strong proficiency in Microsoft Office Suite and program reporting tools.
• Must be a U.S. citizen with the ability to obtain a DoD SECRET clearance.

• Highly competitive compensation package.
• Remote-first work arrangement with structured core working hours (7:00am–4:00pm EST, Monday–Friday).
• Comprehensive health coverage including medical, dental, and vision benefits with high employer contribution.
• Fully employer-paid life insurance, short-term disability, and long-term disability coverage.
• 401(k) plan with company match and profit-sharing opportunities.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• 11 paid federal holidays and 3 weeks of annual leave.
• Opportunity to work on high-impact federal programs supporting national-level initiatives.