Remote Shift Supervisor Suicide Prevention Crisis Line (Sa - Sun 5:30am - 1:30pm) in Mashpee, Massachusetts at The Samaritans Cape Cod and the Islands

About The Samaritans Cape Cod and the Islands

The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community.

Saturday - Sunday 5:30am - 1:30pm Eastern Time

The Samaritans on Cape Cod and the Islands is seeking a compassionate, confident, and mission-driven Shift Supervisor to provide real-time leadership and support for our 988 Crisis Line team.

This is an opportunity to make a meaningful difference every day by supporting Crisis Line Associates, Volunteers, and Interns as they assist individuals experiencing emotional distress, mental health challenges, and suicidal crises.

If you thrive in a fast-paced environment, remain calm under pressure, and are passionate about helping others, we encourage you to apply.

• Position: Shift Supervisor
• Status: Part-Time, Hourly
• Pay Rate: $25.00 per hour
• Location: Remote (Massachusetts residents only)
• Schedule: Saturday, and Sunday with opportunity to pick up additional available shifts
• • 5:30 AM – 1:30 PM Eastern Time
• Occasional travel may be required for meetings, training, or organizational events.

As the Shift Supervisor, you will serve as the primary operational leader during your assigned shift, providing guidance, coaching, and support to crisis line staff and volunteers.

Key responsibilities include:

• Overseeing crisis line operations during assigned shifts
• Providing real-time consultation and support for complex and high-risk calls
• Ensuring adherence to 988 Lifeline standards, organizational policies, and crisis intervention protocols
• Supporting, mentoring, and coaching Crisis Line Associates, Volunteers, and Interns
• Monitoring documentation and data quality to ensure compliance and accuracy
• Serving as the primary point of contact for staff during your shift
• Escalating operational, technical, or performance concerns when appropriate
• Participating in shift debriefs and continuous improvement efforts

Successful candidates will bring a combination of leadership ability, crisis intervention experience, and a calm, supportive presence.

Preferred Qualifications:

• Bachelor's degree in Mental Health, Psychology, Social Work, Human Services, or a related field, or equivalent experience
• Experience working in a crisis line, call center, behavioral health, social services, or customer support environment
• Strong crisis management and de-escalation skills
• Ability to remain composed and make sound decisions during high-pressure situations
• Excellent communication, coaching, and interpersonal skills
• Experience working in remote team environments
• Familiarity with iCarol or similar crisis management, telephony, or case management systems is a plus

At Samaritans, every shift matters. Our team provides compassionate support to individuals in moments when connection can make all the difference.

When you join us, you'll become part of a dedicated team committed to:

• Suicide prevention and emotional support
• High-quality crisis intervention services
• Continuous learning and professional development
• A supportive and collaborative remote work culture

Applicants must reside in Massachusetts to be considered for this position.

The Samaritans on Cape Cod and the Islands is committed to providing equal employment opportunities in accordance with applicable federal and state laws. Employment decisions are made based on qualifications, merit, and business needs.