Customer Education Specialist in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Education Specialist in United States.

This role focuses on designing and delivering impactful learning experiences that drive successful product adoption across enterprise customers.
You will build scalable training programs, including eLearning, live workshops, and hands-on sessions, helping users translate complex contract lifecycle management concepts into practical workflows.
The position sits within a collaborative technical training environment, working closely with cross-functional teams such as Product, Customer Success, Professional Services, and Marketing.
You will play a key role in shaping customer education strategy while developing content that supports real-world business outcomes.
The environment is fast-paced and innovation-driven, with strong emphasis on AI-enabled learning tools and modern instructional design approaches.
This is an opportunity to directly influence customer success, engagement, and long-term product value through high-quality education initiatives.

• Design and develop scalable customer education content including eLearning modules, job aids, videos, walkthroughs, and hands-on labs that support product adoption and real-world use cases.
• Deliver live training sessions such as webinars, workshops, and instructor-led programs, both virtually and at customer or industry events.
• Facilitate engaging learning experiences that simplify complex contract lifecycle management workflows into clear, actionable guidance.
• Collaborate with cross-functional teams to identify training gaps, define learning priorities, and align education programs with customer success goals.
• Build and maintain demo environments using no-code platforms to support hands-on learning and product understanding.
• Leverage AI tools and emerging technologies to improve content development efficiency and scale learning initiatives.
• Continuously improve training programs based on customer feedback, product updates, and adoption insights.

• 2–5 years of experience in customer education, technical training, product enablement, customer success training, or related roles within SaaS or enterprise software environments.
• Experience with Contract Lifecycle Management (CLM) platforms or legal technology is strongly preferred.
• Proven ability to design and deliver customer-facing learning content, including eLearning and multimedia materials using tools such as Articulate Rise, Storyline, or Camtasia.
• Strong facilitation and presentation skills with confidence leading live training sessions independently.
• Ability to translate complex technical or legal concepts into clear, engaging, and practical learning experiences.
• Strong organizational skills, attention to detail, and ability to manage multiple projects in a fast-moving environment.
• Familiarity with adult learning principles and a strong interest in AI-driven tools and modern instructional design practices.
• Ability to quickly learn new software platforms and build basic no-code demo environments.

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Life insurance and AD&D options
• Supplemental insurance (employee, spouse, and child coverage)
• Flexible spending accounts for healthcare and dependent care
• 401(k) retirement plan with company match
• Flexible paid time off, including unlimited vacation for eligible salaried employees
• Paid parental leave
• Voluntary benefits such as pet insurance
• Inclusive and diverse workplace culture with strong employee support initiatives