Rental Coordinator in Kingsport, Tennessee at Stowers Machinery Corporation

Position Scope

The Rental Coordinator serves as a primary point of contact for customers seeking rental product information for heavy equipment. This role supports both internal and external customers by providing accurate parts identification, order processing, inventory coordination, and exceptional service. The position directly contributes to customer satisfaction, operational efficiency, and overall rental department performance.

Knowledge and Skill Requirements

• Strong understanding of heavy equipment components, systems, and parts terminology
• Ability to read parts diagrams, schematics, and technical documentation
• Proficiency with inventory management systems and point of sale software
• Strong communication and customer service skills
• Ability to multitask in a fast paced environment

Preferred Qualification(s)

• Prior experience in a dealership, equipment rental, or machinery service environment
• Familiarity with Caterpillar parts or similar OEM product lines
• Experience with counter sales or technical sales

Education Requirements

• High school diploma or equivalent required
• Technical school training in diesel technology, mechanics, or related fields preferred

Essential Job Functions

• Assist customers at the parts counter, by phone, and via digital channels
• Identify correct parts using catalogs, diagrams, and internal systems
• Process orders, returns, and special requests accurately
• Maintain parts displays, stock levels, and inventory organization
• Coordinate with service technicians and internal departments to support repair operations
• Provide pricing, availability, and lead time information to customers
• Support warehouse functions such as pulling, staging, and shipping parts as needed

Leadership Responsibilities

• Serve as a knowledgeable resource for customers and team members
• Uphold Stowers Machinery’s standards for professionalism, safety, and customer service
• Assist in mentoring new parts personnel when requested

Preferred Experience and Skills

• 2+ years of experience in parts sales, equipment service, or related fields
• Strong problem solving and troubleshooting abilities
• Familiarity with Caterpillar SIS or similar parts lookup systems
• Ability to build strong customer relationships

Physical and Mental Requirements

• Ability to lift up to 50 lbs. and handle parts of varying sizes
• Extended periods of standing at the counter
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and prioritize effectively

Work Environment

• Primarily indoor parts counter and warehouse environment
• Frequent interaction with customers, technicians, and vendors
• Exposure to noise, dust, and equipment typical of a machinery dealership

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Stowers Machinery Corporation reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.