PATIENT ACCESS REP in El Paso, Texas at Centro San Vicente

Job Summary:

Under the supervision of Business Office Supervisor, the Patient Access Representative is responsible for gathering all the necessary documents required to register a client and determine their discount and method of payment. The Patient Access Representative will ensure that all registration information is updated in patient account, per funding entity requirements.

Essential Functions:

• Gathers required documents from client for registration.
• Assures all required forms are complete and signed.
• Enters information gathered from the client into the practice software.
• Keeps an alphabetical file of all registered families.
• Enters all clients into the Medicaid program.
• Participates as part of the business office team in performing business-related functions (i.e., receptionist, patient billing, clerical assistance, etc).
• Obtains copies of third party identification cards.
• Assists in updating demographic and insurance information, as needed.
• Verifies insurance eligibility and PCP, by phone and website.
• Assists patients with problems concerning insurance and sliding fee discounts, etc.
• Answers phone calls pertaining to registration questions and concerns.
• Responsible for quality customer service supporting our mission statement.
• Responsible for scheduling patients to DHS, and registration.
• Assist in signing up patients to our walk-in clinic.
• Assists patients for OB appointments.
• Communicates with other department staff in efforts of scheduling patients.
• Verify patient balances and communicate balances with Billing and Collections Supervisor in means of collecting past due balances.
• Communicates and demonstrates the mission, vision and goals of the Center.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities:

• Computer literate.
• Ability to maintain client confidentiality.
• Ability to work with diverse client population
• Ability to work at the time and location assigned.
• Ability to function independently attends to detail, work under pressure, and prioritize work.
• Ability to use ten-key calculator.
• Ability to operate computerized information systems at basic level.
• Ability to deal effectively with people.
• Ability to work in a team environment.

Minimum Qualifications:

• High school diploma or GED.
• Minimum of 1 year experience in a healthcare environment involving intake/registration.
• Training and/or experience as a medical secretary preferred.
• Medical and insurance terminology preferred.
• Bilingual English/Spanish preferred.