Field Service Technician - Lead in Merrill, Wisconsin at AGRA INDUSTRIES INC

The Lead Technician oversees a team of Field Service Technicians and ensures work is completed safely, accurately, and on time. This position combines hands-on technical work with leadership responsibilities, including assigning tasks, troubleshooting complex issues, training team members, and maintaining strong client relationships.

Why Employees Choose AGRA

• Starting pay: $30+/hour, based on experience
• $50 Per Diem & company paid hotel stays
• Health insurance with no deductible and simple copays
• Free primary care through Anovia Health
• Year-round work with no seasonal layoffs
• 401(k) with company match and immediate vesting
• Company-paid dental, vision, life insurance, long-term disability, and Employee Assistance Program
• Paid time off available after 90 days
• Paid holidays
• Tuition reimbursement
• Safety toe boot and prescription safety glasses reimbursement
• Opportunities to advance

Key Responsibilities

• Lead and support Field Service Technicians during service, maintenance, and repair work.
• Ensure all work is completed safely and follows company and customer requirements.
• Assign daily tasks and help coordinate workloads for team members.
• Provide technical guidance and assist with complex troubleshooting and repairs.
• Complete and maintain accurate service reports, work orders, and maintenance records.
• Communicate project updates, issues, and solutions with customers, supervisors, and plant personnel.
• Promote a strong safety culture and commitment to quality workmanship.
• Train, coach, and mentor technicians to support skill development and performance.
• Travel to customer sites as needed.

Supervisory Responsibilities

• Supervise Technician I, II, and III team members.
• Train employees and support their professional development.
• Plan, assign, and direct work activities.
• Evaluate performance and provide feedback.
• Address employee concerns and help resolve workplace issues.

Qualifications

• Proven experience in troubleshooting and repairing complex technical systems.
• Strong leadership, coaching, and mentoring skills.
• Excellent problem-solving and communication abilities.
• Strong attention to detail and commitment to quality work.
• Ability to work independently and lead a team in the field.
• Valid driver's license with an acceptable driving record.
• Ability to travel to customer locations as required.

AGRA is an Equal Opportunity Employer