Restaurant Operations Manager – Culinary Experience in Brockton, Massachusetts at Cape Cod Cafe

About the Role

Italian Kitchen of Brockton is looking for an experienced, hands-on Restaurant Operations Manager to lead our day-to-day operation.

We’re looking for someone with a strong restaurant and culinary background who can lead employees, maintain food and service standards, manage costs, and take ownership of the overall guest experience.

This is not an office-only management position. The right person will be visible, involved, and comfortable jumping in alongside the team when needed while keeping their primary focus on leading the operation.

• Lead daily restaurant and kitchen operations
• Maintain food quality, consistency, cleanliness, and safety standards
• Train, coach, schedule, and develop employees
• Hold the team accountable for performance and restaurant standards
• Oversee prep, production, inventory, ordering, and waste
• Manage labor and food costs
• Monitor service and ensure a great guest experience
• Handle guest concerns and service recovery
• Assist with hiring, onboarding, and employee performance
• Manage opening and closing procedures
• Step in and support the team during busy periods
• Identify problems and take ownership of getting them resolved

What We’re Looking For

• Restaurant management experience
• Strong culinary/kitchen experience
• Experience leading and developing employees
• Knowledge of scheduling, labor, food cost, inventory, and ordering
• Strong food safety and sanitation knowledge
• Excellent guest-service and problem-solving skills
• Someone who is organized, dependable, and follows through
• Availability for nights and weekends as needed

If you’re a hands-on restaurant leader who loves great food, enjoys developing people, and takes pride in running a strong operation, we’d love to hear from you!