Guest Services Associate in Houston, Texas at JOHN P MCGOVERN MUSEUM OF HEALTH & MEDICAL SCIENCE

Guest Services part-time staff members are responsible for ticket sales, working in the retail store and greeting guests. candidates are expected to provide friendly assistance to our visitors, have a solid work ethic and have a flexible work schedule which includes weekends and occasional evenings for special events.

• Provide prompt, courteous, friendly and positive customer service to all guests.
• knowledgably introduce guests to all current exhibits and events including special/seasonal films and/or events along with new merchandise in the store.
• actively promote museum membership sales to appropriate museum visitors.
• accurately promote transactions at the ticketing desk and in the store with regard to the Altru system, including accurately applying all refunds, discounts and guest passes.
• Review daily/weekly all new information regarding special offers, events, exhibits, etc.
• invite guests to provide feedback, utilizing Customer Service surveys. Provide input on any issues, needs and desires that would be beneficial to the overall success of the Museum.
• Commit to assigned staff schedules and notify supervisor in advance of any necessary days/hours in which you are unable to work.
• Keep work areas stocked with necessary supplies and maintain a neat appearance at all times.
• have a knowledge of the products in the gift shop and how the merchandise relates to the exhibits.
• Adhere to all museum policies and procedures as outlined in The Health Museum Employee Handbook.

Qualifications:

• Dependable
• Friendly
• Self-motivated and enjoy customer interaction.
• Basic computer skills
• Ability to work weekends and holidays
• Retail experience is a plus.
• Bilingual Spanish is a plus.