Director of Omnichannel & Fulfillment Operations in MONROE, Michigan at DACUT

• Develop and execute the long-term fulfillment strategy across all retail locations.
• Create a scalable operating model capable of supporting future retail expansion.
• Establish operational standards that create consistency across every store regardless of location or staffing.
• Evaluate emerging technologies that improve operational efficiency and customer experience.

• Express Pickup
• Mobile Pickup
• Drive-Thru Operations
• Locker Pickup
• Delivery (if applicable)
• Automated Queue Management
• AI-assisted labor forecasting
• Continuously position DACUT ahead of industry standards.

• Picking procedures
• Staging procedures
• Order verification
• Customer pickup workflows
• Queue management
• Exception handling
• Inventory verification
• Escalation procedures
• Ensure operational consistency across every retail location.

• Speed
• Accuracy
• Capacity
• Productivity
• Customer satisfaction
• Labor efficiency
• Develop scalable operational playbooks.
• Create repeatable processes that remove dependency on individual employees.
• Simplify operations without sacrificing quality.

• Develop labor models based upon:
• Order volume
• Store traffic
• Sales forecasts
• Promotional calendars
• Seasonality
• Historical trends
• Recommend staffing levels for every store.
• Create labor standards that maximize productivity.
• Develop productivity benchmarks for every fulfillment position.
• Partner with Retail Operations regarding staffing decisions.

• Own every fulfillment SOP throughout the organization.
• Develop standardized procedures for:
• Online order processing
• Picking
• Inventory handling
• Order staging
• Customer pickup
• Quality control
• Peak volume management
• Opening procedures
• Closing procedures
• Emergency procedures
• Operational audits
• Continuously revise SOPs as operations evolve.

• Develop the company's fulfillment training program.
• Create onboarding systems.
• Develop certification programs.
• Train Retail Fulfillment Operations Managers.
• Develop future leaders.
• Create operational scorecards.
• Establish coaching standards across every location.
• Build a leadership pipeline capable of supporting future growth.

• Dutchie
• POS Systems
• Inventory Systems
• Queue Management
• Reporting Platforms
• Labor Management Systems
• Operational Dashboards
• Partner with IT and vendors to optimize system performance.
• Recommend future technology investments.
• Evaluate automation opportunities.
• Leverage AI where it improves forecasting, scheduling, reporting, and operational decision making.

• Build a data-driven fulfillment organization.
• Develop executive dashboards.
• Monitor daily performance.
• Analyze trends.
• Identify bottlenecks.
• Recommend corrective actions.
• Present operational performance directly to Executive Leadership.
• Build scorecards for every store.
• Build scorecards for every Fulfillment Operations Manager.
• Develop forecasting models for future growth.

• Never accept "how we've always done it."
• Lead continuous improvement initiatives throughout the organization.
• Conduct operational audits.
• Perform workflow analyses.
• Study labor utilization.
• Reduce unnecessary movement.
• Simplify workflows.
• Increase operational capacity.
• Build a culture that constantly improves.

• Executive Leadership
• Retail Operations
• Inventory
• Marketing
• Compliance
• IT
• Finance
• HR
• Procurement
• Construction
• Licensing
• Ensure operational readiness for:
• Store openings
• Product launches
• Promotions
• Holiday volume
• New technology rollouts
• Major operational initiatives

• Customer Experience
• Average pickup wait time
• Ready-on-time percentage
• Customer satisfaction
• Order completion rate
• Customer complaints
• Productivity
• Orders per labor hour
• Orders per employee
• Average fulfillment time
• Store throughput
• Labor utilization
• Overtime percentage
• Quality
• Picking accuracy
• Inventory variance
• Compliance errors
• Order corrections
• Audit performance
• Financial
• Labor cost per order
• Operational cost per order
• Productivity improvements
• Operational savings
• Inventory shrink reduction
• Organizational Development
• Store consistency
• Manager development
• Training completion
• SOP compliance
• Employee retention
• Leadership succession

What Success Looks Like

• Completed operational assessments across every retail location.
• Developed baseline operational scorecards.
• Identified the largest bottlenecks.
• Established standardized KPIs.
• Presented a comprehensive fulfillment improvement strategy to Executive Leadership.

Within your first year:

• Every retail location operates under standardized fulfillment procedures.
• Fulfillment managers receive structured coaching and accountability.
• Operational dashboards provide real-time visibility into store performance.
• Customer wait times decrease.
• Order accuracy improves.
• Labor productivity increases.
• Operational costs decrease.
• The fulfillment organization becomes one of the company's competitive advantages.

• DACUT operates one of the most sophisticated retail fulfillment operations in the cannabis industry.
• Our fulfillment systems become scalable enough to support continued retail expansion without sacrificing operational excellence.

• Bachelor's degree preferred in Operations Management, Supply Chain, Business
• Administration, Logistics, Industrial Engineering, or related field.
• 7+ years leading multi-unit retail, fulfillment, logistics, distribution, warehouse, grocery
• pickup, or operations organizations.
• 5+ years leading managers across multiple locations.
• Demonstrated success building operational systems.
• Experience developing SOPs and operational standards.
• Strong understanding of labor planning and workforce management.
• Advanced analytical and problem-solving skills.
• Experience developing KPIs and executive reporting.
• Excellent leadership, communication, and organizational abilities.
• Ability to travel between retail locations.
• Must be at least 21 years of age.
• Must be able to obtain and maintain all required state cannabis credentials.

• Leadership experience with:
• Target
• Amazon
• Walmart
• Costco
• Sam's Club
• Meijer
• Kroger Pickup
• Home Depot
• Lowe's
• Best Buy
• Distribution Centers
• High-volume fulfillment
• Supply chain operations
• Lean Manufacturing
• Six Sigma
• Industrial Engineering
• Warehouse Management Systems
• Dutchie experience preferred but not required.
• Cannabis experience preferred but not required.

• You think in systems.
• You don't see four stores.
• You see one operation.
• You naturally question inefficient workflows.
• You enjoy building operating procedures.
• You believe metrics create accountability.
• You enjoy solving operational problems before they become customer problems.
• You know that every unnecessary step costs money.
• You understand that consistency—not heroics—is what builds great organizations.
• You are equally comfortable standing in a store watching employees pick orders as you are presenting operational dashboards to Executive Leadership.
• You enjoy building organizations that continue improving long after you've left the room.
• This role is not the right fit if you prefer maintaining existing operations rather than building
• better ones, avoid accountability through measurable performance, or rely on intuition instead of data.

• Competitive executive compensation based on experience plus performance incentives.
• Medical, dental, and vision insurance.
• Paid Time Off.
• Employee discount program.
• Vehicle reimbursement for travel between retail locations.
• Career advancement opportunities within one of Michigan's fastest-growing cannabis
• companies.
• Direct partnership with Executive Leadership.
• The opportunity to design and lead an entirely new operational function within our
• organization.
• Real ownership over fulfillment strategy, labor planning, technology, SOPs, training,
• analytics, and operational excellence across every retail location.