Customer Service Representative in Richfield, Wisconsin at Flamingo Marine Inc

ABOUT US:
As a manufacturing startup dedicated to transforming the pontoon boat industry, Flamingo prioritizes innovation, performance, and quality to deliver exceptional on-water experiences. We’re currently seeking an experienced Customer Service Representative to help us build and scale a high-performing manufacturing operation from the ground up.

POSITION OVERVIEW:
This role serves as the primary point of contact for Flamingo Marine, delivering exceptional service and support to our boat owners and dealer network. The Customer Service Representative acts as the crucial link between incoming customer needs and internal service operations, managing multi-channel communications, processing parts orders, troubleshooting initial service inquiries, tracking service tickets, and coordinating field repair schedules.

KEY RESPONSIBILITIES:
- Customer Communications: Serve as the primary point of contact via phone,
email, and live chat, delivering prompt, professional, and courteous service.
- Call & Ticket Routing: Assess incoming inquiries and efficiently direct calls and
messages to the appropriate departments or personnel.
- Order Processing: Receive, input, and accurately process incoming parts
orders through the system, keeping customers informed on order status.
- Ticket Management: Track customer service tickets from initial intake through
final resolution to ensure timely follow-up and completion.
- Field Repair Coordination: Schedule and coordinate field repairs with
technicians, service managers, and network partners as necessary.
- Technical Assistance & Troubleshooting: Assist customers and dealers over
incoming channels with basic technical troubleshooting and operational guidance
within scope of knowledge.
- Departmental Support: Work closely with the Service Manager and internal
teams to maintain detailed records of service activities and customer
communications.

EDUCATION, EXPERIENCE & QUALIFICATIONS:
- High School Diploma or equivalent required; Associate degree
preferred.
- 2+ years of customer service, order entry, or service coordination
experience; experience in marine, powersports, automotive, or manufacturing
environments is strongly preferred.
- Excellent written and verbal communication skills with a
customer-first mindset.
- Strong ability to multitask, prioritize incoming inquiries,
and manage schedules and order workflows concurrently.
- Proficiency with standard office software, ticketing systems,
and order management/ERP software.

WHAT WE OFFER:
Competitive pay and benefits
A clean, safe, and modern production environment
401k retirement plan
Paid time off and holidays
Leadership opportunities in a growing company with long-term vision
A culture that values craftsmanship, innovation, and teamwork

Flamingo Marine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Join Our Crew. Shape the Future of Boating. If you're ready to take the lead, share your expertise, and help us build the next generation of pontoon boats, we want to hear from you.