Human Resources Manager in Park Ridge, Illinois at MARSHALL INVESTIGATIVE GROUP LLC
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Job Description
Sphere Investigations seeks an HR Manager to oversee employee relations, benefits, compliance, workforce support, HR operations, and process improvement across a 350+ employee multi-state workforce.
Join a dynamic and evolving Human Resources team supporting a multi-state workforce across the United States. As we continue to grow , this role offers a unique opportunity to help shape the employee experience, enhance HR programs, and contribute to the development of scalable processes that support a high-performing organization. Working closely with leaders and team members across the business, you will play a key role in building efficient, employee-centered solutions while helping create the foundation for the next phase of organizational growth.
General Duties & Responsibilities
- Serve as the primary HR resource for employee relations matters, investigations, workplace concerns, and performance management issues.
- Manage escalated employee complaints and workplace concerns beyond the Generalist level.
- Provide guidance to managers regarding coaching, corrective action, performance improvement plans, and terminations.
- Conduct and document employee investigations while ensuring compliance with company policies and employment laws.
- Support retention, engagement, and organizational culture initiatives.
- Administer and manage employee performance processes through ADP Workforce Now and ADP Learning Management System (LMS).
- Develop and implement SOPs, workflows, and process improvements that support organizational efficiency.
- Partner with business stakeholders to ensure workforce compliance requirements are maintained across all applicable jurisdictions.
- Ensure compliance with federal, state, and local employment regulations in all operating states.
- Oversee employee benefit enrollment, qualifying life event changes, open enrollment, and benefit audits.
- Monitor benefit communications and employee education efforts to improve enrollment participation and understanding.
- Monitor HR inbox activity and triage employee requests appropriately.
- Guide and mentor HR Generalists and Coordinators in day-to-day HR operations.
- Ensure HR records, employee files, and system documentation are maintained accurately.
- Lead process mapping initiatives and document workflows using tools such as Scribe and related process documentation platforms.
- Assist with employee handbook development, policy updates, and state-specific employment requirements.
- Provide coaching, support, and professional development to HR team members.
- Participate in strategic HR initiatives that support organizational growth and operational excellence.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related field preferred.
- Minimum 5 years of progressive HR experience.
- Minimum 2 years of employee relations and performance management experience.
- Experience supporting acquisition integration, organizational growth, or process transformation initiatives preferred.
- Experience with ADP Workforce Now preferred.
- Experience administering HRIS, LMS, and employee performance systems.
- Proficiency in Microsoft Office Suite'
- Strong employee relations and conflict resolution skills.
- Working knowledge of federal and state employment laws.
- Excellent communication, coaching, and interpersonal abilities.
- Strong project management and organizational skills.
- Ability to handle sensitive and confidential information with discretion.
- Demonstrated ability to prioritize multiple projects in a fast-paced environment.
Marshall Investigative Group is an equal opportunity employer that values diversity within our company culture. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.