Customer Service Representative in Union, New Jersey at Peerless Beverage

Duties and Responsibilities

• Ensures Peerless Beverage Company’s market leadership and fosters its position as the distributor of choice for retail customers.
• Customer Service Duties
  • Manage large amounts of incoming phone calls with appropriate follow up.
  • Efficiently and promptly responds to retail customer inquiries, feedback, requests, and records accurate detail of actions taken.
  • Supports retail customers by accepting orders, providing order status, providing product pricing information and availability.
  • Develops and maintains professional relationships with retail customers.
  • Supports assigned sales representative with resolving invoice discrepancies, providing order status, providing retail customer COD terms, and general retail customer account information.
  • Responsible for checking sales orders for accuracy and advising the sales department of receipt of orders.
  • Monitor’s retail customer orders for violation of credit issues and notifies Account Receivable.
  • Possess a basic understanding of Peerless Beverage Company’s ecommerce platform to provide support to retail customers.
  • Provide additional administrative support to the organization that includes but not limited to, processing special event orders and product sample requests
• Front Desk Duties
  • Manage our front desk operations by greeting visitors and performing various administrative tasks to support the efficiency of our office including but not limited to.
    • Welcome and direct visitors, ensuring a positive and professional first impression.
    • Manage calendars appointments from the organization by confirming appointments, meetings, and ensure visitors are directed appropriately.
    • Receive, sort, and distribute daily mail and deliveries.

This job description is intended to outline major responsibilities and is not all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Bachelor’s degree preferred or related field and/or equivalent experience.

• Proficient in select Microsoft Office applications (Excel, Word, Outlook, etc.).
• Customer Service experience and the ability to listen and communicate well.
• Proficient in internal industry software (i.e., EoStar)
• Knowledge of Peerless Beverage Company products, pricing, and discounts.
• Strong understanding of PBC market territory and supplier footprints.
• Strong business math skills (margin, markup, break even, draft profitability, etc.)
• Ability to reconcile invoices.
• Demonstrates strong interpersonal relationship skills.
• Strong written communication skills.
• Demonstrates strong customer service skills.
• Strong understanding of product coding.

Working Conditions

This job operates in a professional office environment and/or a warehouse setting. Typical workdays are Monday through Friday, however occasional weekend and/or evening work may be necessary. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and other office machinery.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate, converse with, and exchange information with others. This role is primarily a stationary position but occasionally requires the ability to move about inside the office to access file cabinets, office machinery, etc. The employee must also have the ability to operate a computer and other office productivity machinery such as a copy machine, printer, calculator, etc. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Additionally, this position requires the ability to observe, inspect, and assess PBC and vendor documents and written communications.

Peerless Beverage Co. is an Equal Opportunity Employer and does not discriminate against applicants based on age, mental or physical disability, race, color, religion, sex, national origin or ancestry, citizenship status, pregnancy (including childbirth and related medical conditions), sexual orientation, gender identity or expression, genetic information, veteran status, uniformed servicemember status, National Guard membership, or any other federal, state, or local protected class.