Partner Success Manager in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in Brazil.

This role is responsible for ensuring a seamless, high-quality client experience from the moment a contract is signed through full onboarding and long-term success. You will act as the main operational and relational bridge between clients and internal delivery teams, ensuring smooth execution across onboarding, technical setup, reporting configuration, and ongoing account health. The position combines project management, technical coordination, and client relationship ownership in a fast-paced digital marketing environment. You will guide clients through complex onboarding processes, ensuring all platforms, data, and tracking systems are properly configured for success. A key part of the role involves troubleshooting technical access issues, coordinating cross-functional teams, and ensuring accurate performance reporting setup. You will also maintain ongoing client relationships through structured check-ins and feedback cycles. This is a high-impact role where organization, communication, and execution directly influence client satisfaction and retention.

• Lead the end-to-end client onboarding process, from kickoff calls through final handoff to internal marketing teams.
• Set clear expectations with clients and provide structured onboarding materials to ensure alignment on processes and deliverables.
• Collect and validate onboarding information, ensuring all necessary assets, access, and documentation are completed accurately.
• Manage technical account setup, including access to platforms such as Google, Meta, CMS tools, and CRM systems.
• Troubleshoot access and integration issues, coordinating with clients and internal teams to resolve blockers efficiently.
• Configure and test client reporting dashboards (e.g., Databox) to ensure accurate data tracking and performance visibility.
• Provide clients with guidance and training on dashboard usage and reporting interpretation.
• Conduct regular client check-ins (every 3–6 months) to assess performance, satisfaction, and growth opportunities.
• Collect and analyze client feedback through surveys and ongoing communication to improve processes and service quality.
• Maintain detailed client documentation and ensure smooth internal handoffs to delivery teams.
• Continuously improve onboarding and success processes to increase efficiency and client satisfaction.

• 6+ years of experience in client-facing roles within digital marketing agencies or similar service environments.
• Strong understanding of digital marketing platforms such as Google Ads, Google Analytics, Meta Ads Manager, and CMS tools (e.g., WordPress).
• Proven experience managing client onboarding processes from contract signature to full activation.
• Excellent project management skills with the ability to handle multiple clients and deadlines simultaneously.
• Strong technical troubleshooting ability related to platform access, integrations, and reporting tools.
• Exceptional communication and relationship-building skills, with the ability to build trust with clients.
• Highly organized with strong attention to detail and process discipline.
• Advanced English proficiency (required).
• Experience with analytics dashboards and marketing reporting tools is highly desirable.

• Salary starting at $2,200+ USD/month
• Full-time schedule (Monday to Friday, EST hours)
• 100% remote work environment
• Independent contractor arrangement
• Long-term client success ownership role with high impact
• Opportunity to work with U.S.-based digital marketing clients
• Structured and process-driven agency environment
• Exposure to full-funnel digital marketing operations