Technical Account Manager, Contractor in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager, Contractor based in the United States.

This role sits at the intersection of technical expertise and customer success, acting as a trusted advisor to strategic enterprise clients using a leading cybersecurity SaaS platform. You will work closely with post-sales customers to ensure successful adoption, optimization, and expansion of solutions across complex environments. The position requires a blend of hands-on technical understanding and strong relationship management skills, supporting customers through configuration, upgrades, and ongoing health monitoring. You will collaborate across support, professional services, product, and engineering teams to resolve issues and drive long-term value. This is a highly visible role where your work directly impacts customer satisfaction and account health. It is ideal for someone who thrives in dynamic environments and enjoys solving technical challenges while engaging with senior stakeholders.

• Act as a technical advisor to strategic customers, supporting post-sales engagement, adoption, optimization, and expansion of cybersecurity SaaS solutions across enterprise environments.
• Provide guidance on product functionality, new features, and best practices to help customers maximize value and align platform usage with business objectives.
• Conduct technical product assessments, environment reviews, and periodic health checks to ensure system performance, stability, and security compliance.
• Oversee and facilitate product upgrades, configuration changes, and operational improvements in collaboration with internal teams and customers.
• Drive resolution of technical issues by coordinating with support, engineering, and professional services teams, ensuring timely and effective outcomes.
• Maintain detailed customer environment profiles and account health documentation to support proactive engagement and long-term success planning.
• Partner cross-functionally to understand customer needs, influence internal prioritization, and ensure alignment across all stages of the customer lifecycle.

• 5+ years of experience in technical account management, presales, professional services, or technical support roles within enterprise software or cybersecurity environments.
• Strong understanding of enterprise IT environments, including Windows Server, Active Directory, GPO, networking concepts, and system administration.
• Experience working with security-related technologies such as firewall rules, antivirus systems, secure communications, and virtualization platforms.
• Proven ability to manage multiple customer relationships simultaneously while maintaining high standards of service and responsiveness.
• Excellent communication skills with the ability to engage confidently with technical teams, executives, and cross-functional stakeholders.
• Strong problem-solving and analytical skills with the ability to translate complex technical needs into actionable solutions.
• Bachelor’s degree in a technical field or equivalent practical experience.
• Nice to have: experience with SQL, scripting languages, cloud platforms, or Linux environments.

• Contractor role with flexibility in a remote-friendly working environment.
• Opportunity to work with enterprise customers in complex cybersecurity environments.
• Exposure to advanced identity security and SaaS technologies used by global organizations.
• Collaborative culture with cross-functional interaction across engineering, support, product, and sales teams.
• Professional growth through hands-on technical challenges and customer-facing responsibilities.
• Inclusive and diverse work environment focused on continuous learning and development.
• Competitive compensation aligned with experience and contract scope.