Implementation Consultant in Northbrook, Illinois at Amplify HR

FLSA Status: Full-Time Employee / Exempt

Location: Northbrook, IL (Hybrid, 3 days onsite)

Reports To: Implementation Manager

Compensation: $65,000- $75,000

Job Summary:

The Implementation Consultant plays a key role in delivering best-in-class service and subject matter expertise by guiding new clients and their employees through the implementation process. Acting as the project manager and liaison between new clients and internal departments—such as Sales, Operations, Payroll, Benefits, 401(k), and Risk Management—the Implementation Consultant is responsible for ensuring a seamless transition and setting the foundation for a strong, long-term client relationship.

Essential Functions

Manage multiple simultaneous implementations for clients with 5–100 employees.

Lead clients through each phase of implementation, including:

- Project planning and kickoff

- Client and employee setup

- Policy and rules configuration

- Funding method establishment

- Data validation

- Systems/process training

- First payroll processing

Conduct employee benefits orientation meetings and prepare supporting materials.

Collaborate with the Implementation Payroll Specialist for accurate and timely payroll processing.

Work closely with the Implementation Benefits Specialist for successful benefits installation.

Analyze completed payrolls for accuracy, troubleshoot data discrepancies, identify trends, and recommend solutions.

Assess client needs and configure Amplify HR's platform accordingly.

Train client contacts on the use and functionality of Amplify's system.

Ensure effective and timely handoff to the long-term client success team.

Maintain strict confidentiality of all client and employee data.

Additional Responsibilities

Continuously expand knowledge of software applications and industry trends.

Manage internal checklists and documentation efficiently.

Assist in the development of internal and client-facing training content.

Build and maintain strong cross-departmental relationships.

Required Knowledge, Skills, and Experience

Previous PEO experience required

Experience in client service, implementation, or project management required

Experience with PRISM/HRP required

Multi-state payroll experience preferred

Strong understanding of:

- Payroll and accounting principles

- Benefits administration

- 401(k) processes

- Tax and HR procedures

Exceptional attention to detail

Strong written, verbal, and interpersonal communication skills

Ability to work under pressure, multi-task, and meet deadlines

Proven capability to simplify complex, technical information for clients

Strong time management and delegation skills

Physical Demands / Work Environment

Extended periods of computer work

Occasional walking, standing, bending, and stooping

Overtime may be required

Fast-paced office environment

Tools and Equipment Used

Personal computer with Microsoft Office Suite

Multi-line phone system with voicemail

Note: This job description is not exhaustive and may be subject to change. Employees are expected to perform any other duties assigned by their supervisor. This document does not create an employment contract, express or implied.