Access Services Coordinator in Los Angeles, California at Lucas Museum of Narrative Art
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Job Description
POSITION SUMMARY
The Access Services Coordinator oversees the coordination of the reference desk schedule and supports daily public service operations within the library, working closely with members of the Library and Volunteer departments. This role is responsible for maintaining library stacks, managing patron accounts, processing holds and interlibrary loan requests, resolving account issues, tracking user statistics, and monitoring the use of library spaces to help identify operational and staffing needs.
Reporting to the Director of Library and working closely with the Library team, the Access Services Coordinator supports the development and implementation of workflows and policies related to research, circulation, and public services. This position performs paraprofessional duties, primarily at the public service desk. In the future, the role may also assist with coordinating student workers, interns, and volunteers assigned to the library and support the processing of new and existing library and archival acquisitions as needed.
This position requires flexibility to cover and/or supervise the Access Services Desk during museum hours, including evenings and weekends as needed.
- Deliver exceptional customer service by creating a welcoming and inclusive environment for patrons, providing tours and orientations, responding to inquiries, and assisting with access to library resources and services
- Work closely with librarians to plan, implement, and promote library programming activities
- Inform patrons of library rules of conduct and enforce those rules when appropriate.
- Maintain accurate circulation records
- Assist with library opening and closing procedures
- Support the reference desk by assisting patrons with questions and research needs
- Coordinate library assistants by assigning duties and providing necessary training
- Partner with the Volunteer Manager and Volunteer Programs team to coordinate volunteer assignments, training, and scheduling needs that support library operations and patron services
- Follow all legal and policy requirements related to patron privacy and the custodianship of patron records
- Support the collection, tracking, and reporting of library usage and patron service statistics.
- Monitor library spaces and identify operational, service, and staffing needs to support an exceptional patron experience
- Assist with the development and implementation of workflows, procedures, and policies related to circulation, research, and public services
- Support the processing and maintenance of library and archival collections as assigned.
- Perform other duties as assigned
Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training, and/or work experience required:
- H.S. Diploma or GED is required; bachelor’s degree is preferred
- Three years’ library experience preferred
- One year of supervisory experience is preferred
- Proficiency with library systems and databases
- Excellent communication skills, both written and verbal
- Multilingual speaking is a plus
- A high degree of proficiency in the MS Office suite, including Excel, Word, and PowerPoint, is desired
- Excellent customer service skills
- Ability to work on a flexible schedule that may include days, evenings, and weekends
- Regular and reliable attendance is required
- Collaborates with Technical Services, Special Collections and Archives staff to develop methods for effective quality control in circulation of workflows
- Must be able to move from place to place within the location; lifting items weighing up to 50 lbs.
$27 - $31 an hour