Supervisor at Rhode Rockets Inc. – Uncasville, Connecticut

POSITION SUMMARY

Supervises and coordinates activities of restaurant team members

during shift. Provides exceptional customer service to all guests who enter the restaurant and

provides a dining experience that exceeds expectations in the areas of cleanliness and food

quality. Ensures that the restaurant runs smoothly in the areas of guest relations and labor

cost.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Models superior Guest service skills for all staff to follow.

Supervises the staff to ensure their job is performed properly. Ensures Guest Promise is

being met by staff every shift, to include dancing, twirling straws and serving ketchup with a

smile.

Manages the restaurant’s cash in accordance with our Cash Handling Policy, procedures

and processes.

Handles Guest concerns “right here and now.” Each Guest transaction must be handled in

a way that spreads Johnny Rockets’ reputation in a positive manner.

Responsible for expanding or contracting labor based on the day’s business.

Oversees side work/preparation respective for both opening and closing shifts.

Maintains a positive and upbeat attitude toward Guests and co-workers. This is a service

position meaning that you are always servicing either an internal or external customer.

Working safely by using good judgment and following all company and OSHA regulations is

required.

For California employees only – maintain a valid Food Handler Card.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and six to twelve months’ related

experience and/or training; at least six months experience in Certified Trainer position.

Supervisor February 2014

Job Description

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers and to multiply and divide by 10’s and 100’s.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral

or diagram form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the employee will spend most of his/her shift standing

and walking, hearing and talking. Also the employee is required to use hands to handle or feel;

reach with hands and arms on a daily basis.

SUPERVISORY DUTIES

This position is responsible for supervising four to six employees per assigned shift.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

For the supervisor position, there are no real environmental conditions required by this job.