Pre-Registration Clerk at Appalachian Regional Healthcare System – Boone, North Carolina

Position Summary The Pre-Registration staff verifies all demographic and insurance information prior to service. Provides estimate service costs, collects or prepares patient to pay on arrival. Educates patients on financial policies as necessary. Integrates knowledge and skills with effective interactions to provide quality work. Provides direct and indirect ways to communicate with those who need it, meeting the needs of each encounter, in-line with their scope. Decisions and actions are determined in an ethical manner practicing compassion and respect for the inherent dignity, worth and unique attributes of each person. Effectively communicates with patients/families, visitors, colleagues, physicians, leadership, and volunteers. All areas of work are provided to achieve and maintain top decile results and outcomes for patient experience, quality, and patient safety. All areas of work demonstrate the ARHS Mission, Vision, and Values in action and approaches work in a way that reflects a bias for action, efficiency, and personal accountability. Demonstrates professional conduct, effective communication, and effective completion of tasks. Effectively and professionally manages working relationships with coworkers, physicians, and all ARHS team members, in a way that promotes a healthy work environment. Responds quickly and accurately to emergencies in the work environment. Performs duties under direct supervision. Always assists coworkers, patients, families, and visitors regardless of the patient assignment, so long as the assistance is in-line with their scope. Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation ranges from $15.50 based on experience. Position Qualifications Minimum Education

• High School Diploma or GED required

Experience

• Two-year customer service experience preferred

Required Registration/License/Certification

• N/A

Knowledge, Skills and Abilities

• Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills
• Ability to demonstrate exceptional customer service to patients, family, staff, and physicians
• Typing, computer skills, word processing, mathematical skills
• Must possess excellent written and oral communication skills
• Must have the ability to coordinate and organize details
• Personable approach to patient’s, family/visitors and surrounding staff
• Must have the ability to coordinate multiple tasks

Physical Demands

• Manual dexterity and mobility
• Prolonged, extensive or considerable sitting and at times, standing/walking
• Bending, squatting, twisting, and turning
• Near acuity: ability to see clearly at 20 inches or less

Working Conditions

• Exposed to the risk of bloodborne diseases
• Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals, and specimens and unpleasant elements (accident, injury, slippery surfaces uneven surfaces), etc.
• Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies
• Continuous sitting > 8 hours per shift
• Episodes of walking/standing greater than > 4 hours per shift
• Speaking, reading, and writing > 8 hours per day
• Infrequently per shift: lift, carry, push, and/or pull > 30 lbs.
• Frequently per shift: bends, squats, kneels, twists, turns, and reaches
• Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
• Frequently per hour: exposed to soft voices > 3 feet away
• Frequently per hour: exposed to close eye work

About UNC Health Appalachian

UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

For accommodations or additional information, contact recruitment@apprhs.org.