Customer Service Rep-Aarons at Smith Group – Lanse, Michigan

Basic Function:

This position is responsible for maintaining administrative organization, customer files and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Reporting:

This position reports to the Sales Manager

Primary Responsibilities:

• The acquisition and maintenance of customers
• Accept and process current customer payments
• Process order forms and references
• Input customer information into the store computer for new lease agreements
• Update customer information and account status in the store's computer system
• Answer incoming telephone calls and route them to appropriate person-as per the first up system.
• File and maintain customer folders and records
• Assist customers on the showroom floor
• Direct customer opportunities immediately to the Sales Manager-as it relates to sales and service.
• Maintain the appearance and organization of the customer transaction counter
• Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management
• Maintain regular mailing campaign
• Other tasks as assigned by management

Position Requires:

• Excellent interpersonal skills are required for daily customer contact
• Professional appearance
• Computer operations ability
• Good communication skills
• Excellent organizational skills
• Excellent telephone etiquette
• Strong sales skills – showroom and telephone
• High energy level

Pre-employment:
Successful reference check and verification, drug screen, criminal background investigation and required testing

Dress Code:
Male – Aaron's approved logo shirt and khaki type work pants and Aaron's nametag. No denim pants allowed. Leather shoes with socks that are appropriate for business casual dress; in good repair, clean and polished.
Female – Aaron's approved logo shirt with slacks, capris, or pants and Aaron's nametag. Dress or skirt required if not in Aaron's apparel. Sandals with a heel are permitted; no beach style flip-flops or flat soled thong sandals.