Shift Lead in Rockhill, South Carolina at SAS Coffee LLC

Responsibilities

*Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience

*Maintain speed of service standards during high-volume periods by remaining calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush

*Demonstrate punctuality, dependability and adaptability

*Assist the Store Manager with training new team members

*Serve as a keyholder, opening or closing store

*Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

*Proactively seek opportunities to increase sales

Benefits

*Paid, hands-on training

*Flexible schedule

*Daily cash tips

*Credit card/App tips

*Free drinks on shift/Discounted drinks off shift

*Discounted food

*Bonus after 1 year of employment

Salary $13-15 per hour

Qualifications

*Able to work in a fast-paced, energetic environment

*Great, positive attitude

*Desire to serve guests with a smile

*Dependable and motivated

**Candidates are required to be 18 years or older