CAH - HELPDESK MANAGER in Carthage, New York at Claxton-Hepburn Medical Center
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Job Description
CHMC- Information Systems -Helpdesk Manager – Full-Time- Days - 8a-4:30p - Req 7752
Pay range: $50.58-$67.01*
Qualifications:
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Bachelor’s degree in Information Management or associated discipline, and three years of progressive experience; or Associates Degree and six years of progressive experience; or ten years of progressively responsible experience.
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Experience in Health Care systems is preferred.
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Demonstrates good written and verbal communication skills.
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Required to interact with all levels of staff, physicians, and vendors.
Reports to: CIO
Supervises: Directly supervises network and system administrators within the IT department with indirect oversight over other IT staff as needed.
Job Goal: The Helpdesk Manager is responsible for managing the helpdesk team and ensuring timely and efficient support for all IT-related issues affecting end-user PCs and helpdesk calls within the organization. This role focuses on maintaining IT system integration, security, and user satisfaction across all facilities.
Additional Duties: Other duties as assigned.
Physical Requirements (based on essential functions):
Occasionally lifts cartons of paper weighing 40 pounds. Occasionally pushes/pulls cartons of paper weighing 40 pounds a distance of 5 feet or less. Occasionally stoops/bends, squats, kneels, climbs stairs, reaches at or below shoulder height. 100% of workday is spent indoors. 10% of workday is spent standing, 10% walking, and 80% sitting. Occasionally lifts and carries up to 50 pounds.
Special Equipment, Skills, or other Requirements: Computer terminals, printers, and processors, software programming.
Work Environment and Hazards: General office environment.
Evaluation: Annually, pursuant to Carthage Area Hospital procedure.
*The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Carthage Area Hospital and Claxton Hepburn Medical Center are Equal Opportunity Employers. Minority/Female/Disability/Veteran encouraged to apply.