Pre-Registration Clerk in Boone, North Carolina at Appalachian Regional Healthcare System

Position Summary:
As a vital part of our patient experience team, the PreRegistration Staff member verifies all demographic and insurance information prior to service. In this role, you will provide accurate service cost estimates, prepare patients for payment upon arrival, and educate them on financial policies as necessary. Your contributions ensure that each encounter is efficient, compassionate, and aligned with the ARHS Mission, Vision, and Values.

Position Highlights:

• Patient-Centered: Engage with patients to streamline the registration process, promoting a positive experience.
• Impactful Role: Be a key player in patient satisfaction by ensuring a smooth and informed start to their care.
• Supportive Environment: Work collaboratively within a team that values respect, efficiency, and accountability.

Key Responsibilities:

• Demographic and Insurance Verification: Confirm all required demographic and insurance information before patient arrival, supporting accuracy and timely service.
• Cost Estimation and Payment Preparation: Provide patients with service cost estimates and facilitate financial readiness through direct communication.
• Financial Policy Education: Educate patients about financial policies in a clear, compassionate manner to enhance understanding and trust.
• Patient and Team Communication: Communicate effectively with patients, families, and healthcare team members, ensuring alignment with each patient’s unique needs.
• Mission-Driven Service: Embody the ARHS values of integrity, respect, and personal accountability, focusing on quality outcomes for patient experience, safety, and satisfaction.
• Emergency Response: Respond swiftly and accurately to emergencies within the work environment, prioritizing patient and team safety.

Compensation:

• Competitive Pay: Starting at $15.50 per hour, with compensation based on education and experience.

Position Qualifications:

• Education

  • High School Diploma or GED required.

• Experience

  • Two years of customer service experience preferred, ideally in a healthcare or similar environment.

• Knowledge, Skills, and Abilities

  • Strong written and oral communication skills, with a courteous and professional approach.
  • Ability to provide exceptional customer service to patients, family members, and staff.
  • Proficiency in typing, computer applications, word processing, and basic math.
  • Detail-oriented with strong organizational skills and the ability to handle multiple tasks simultaneously.
  • Personable and approachable, fostering positive interactions with patients, families, and team members.

Physical Demands:

• Manual dexterity and mobility for tasks that involve sitting, standing, walking, and frequent bending, squatting, twisting, and reaching.
• Near acuity for reading and performing close-up tasks.
• Ability to lift, carry, push, or pull up to 30 lbs occasionally during shifts.

Working Conditions:

• Healthcare Environment: Exposure to potential hazards such as bloodborne pathogens, mechanical equipment, and chemicals.
• Flexible Scheduling: This role may include varied hours, including evenings, weekends, and holidays.
• Physical Requirements: Extended periods of sitting and occasional walking/standing are required, with frequent use of hands and fingers for data entry and documentation.

About UNC Health Appalachian

It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

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