Customer Service Representative in Augusta, Maine at Maine Public Employees Retirement System
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Job Description
If you enjoy helping people, solving complex problems, and working in a supportive team environment, we encourage you to apply! We’re looking for a detail-oriented Account Representative to provide dedicated support to employers, members, and beneficiaries regarding life insurance and survivor benefits. In this role, you’ll be a trusted resource—researching, analyzing, and clearly explaining benefit information to a wide range of audiences.
What You’ll Do
- Provide dedicated support to employers, members, and beneficiaries regarding life insurance and survivor benefits
- Apply knowledge of survivor services statutes and regulations to research and analyze benefit eligibility
- Communicate complex information clearly through phone, written correspondence, and in-person interactions
- Ensure accurate billing and premium payments
- Determine member status and group life insurance eligibility
- Verify the accuracy of financial and written information before distribution
- Collaborate with team members to ensure timely and accurate service
What Helps You Succeed
- Strong attention to detail and accuracy
- Effective communication and listening skills
- Ability to analyze information and explain it clearly
- A collaborative, member-centric approach
QUALIFICATIONS:
Minimum qualifications:
- High School Diploma plus 4 years of related experience
Preferred qualification:
- Associate degree in business, finance, customer service or other related field.
Salary: Begins at $43,659 if annualized.
Benefits: We offer an outstanding benefit package including: 13 Paid Holidays, Health Insurance, Dental Insurance (fully paid), Vision Care, Life Insurance, Defined Benefit Pension Plan, Deferred Compensation Plan, substantial Tuition Reimbursement, Parental leave, Generous Vacation and Sick Leave. Eligible for a hybrid work schedule after a successful probationary period.
M-F 7:30am to 4pm or 8am-4:30pm
40hours per week/80 hours per pay period