Customer Service Representative at Maine Public Employees Retirement System – Augusta, Maine

If you enjoy helping people, solving complex problems, and working in a supportive team environment, we encourage you to apply! We’re looking for a detail-oriented Account Representative to provide dedicated support to employers, members, and beneficiaries regarding life insurance and survivor benefits. In this role, you’ll be a trusted resource—researching, analyzing, and clearly explaining benefit information to a wide range of audiences.

What You’ll Do

• Provide dedicated support to employers, members, and beneficiaries regarding life insurance and survivor benefits
• Apply knowledge of survivor services statutes and regulations to research and analyze benefit eligibility
• Communicate complex information clearly through phone, written correspondence, and in-person interactions
• Ensure accurate billing and premium payments
• Determine member status and group life insurance eligibility
• Verify the accuracy of financial and written information before distribution
• Collaborate with team members to ensure timely and accurate service

What Helps You Succeed

• Strong attention to detail and accuracy
• Effective communication and listening skills
• Ability to analyze information and explain it clearly
• A collaborative, member-centric approach