On-Call Receptionist at Association of Village Council Presidents – Bethel, Alaska

JOB TITLE: On-Call Receptionist DEPARTMENT: Administration

REPORTS TO: Lead Receptionist POSITION STATUS: Temporary, Non-Exempt

JOB CLASS: JC 2 DOE

PREPARED BY: Human Resources APPROVED: April 2018

SUMMARY: Under the direction of the Lead Receptionist, the On-Call Receptionist will provide basic clerical support by answering the switchboard telephone; greeting, signing in and tracking visitors; assisting visitors with questions and needs; referring clients and visitors to appropriate personnel. Position is located in Lomack, Tugkar, and Family Service Center reception areas all normal workdays between 8:00 am and 5:00 pm.

PERFORMANCE REQUIREMENTS: including the following. Other duties as assigned. Receptionist:

• Answering incoming calls; greeting visitors; and assisting visitors with their needs.
• Screening, signing-in and giving access to visitors/guests at the time of initial contact.
• Maintain the log of all visitors and clients to the building.
• Maintain the cleanliness and orderliness of the reception area.
• Maintain client confidentiality.
• Provides customer service to visitors and guests as needed.
• Multi-tasking the phones and guests in busy periods.
• Notify Lead Receptionist when breakroom supplies are running low.

ACCOMMODATION:

The position requires the ability to carry out the noted essential job duties as outlined above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the Receptionist and/or Lead Receptionist.

KNOWLEDGE AND COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Must be willing to work flexible hours as needed. Trustworthiness is required. This position is subject to Native Preference per P.L. 93-638.

Education:

Receptionist:

High school diploma or GED required.

Additional one (1) year of experience and/or training, or equivalent combination of college and work experience.

Skills:

Must be able to type at least 40WPM.

Ability to work and live in a cross-cultural environment is required. Interpersonal skills are required.

Familiarity with Yupiik lifestyles is preferred. Fluency in Yupiik is strongly preferred.

Proficiency in office and computer equipment and software is required to include Microsoft Office — Word, Excel, Publisher, Power Point, Outlook.

Teamwork:

Interpersonal skills to work effectively within AVCP; exercises tact and diplomacy in interacting with other departments and agencies.

Ethics:

Strong adherence to corporate and departmental policies and procedures; maintains strict departmental and corporate confidentiality.

Judgment:

Demonstrated skills to effectively negotiate, mediate and make decisions; proven record of being detail oriented.

Dependability:

Reports to work timely and consistently.