IT Specialist at Lifeline Animal Project Inc – Atlanta, Georgia

Position: IT Specialist

Department: Operations/Technical Operations

Reports To: IT Systems Solutions Manager

Location: 3180 Presidential Dr, Atlanta, GA 30340

Summary:

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

IT Specialist serves as part of the LifeLine Technical Operations team to support the overall

creation, implementation, and improvement of organizational operations. The Technical

Operations Team works with all operational teams to lead continual assessment and

refinement of systems to ensure efficiency involving workflow, optimal customer service, and

best lifesaving practices.

Under the guidance of the IT Systems Solutions Manager, the IT Specialist will be responsible

for maintaining the organization’s IT equipment, ensuring function and security of LifeLine

equipment at all locations, and providing basic technology support and training for staff as

needed.

The successful candidate should have a strong knowledge of tech maintenance and diagnostics,

user support, general database management, be an excellent troubleshooter, and have a keen

interest in learning new technologies. Top candidates will also have the ability to communicate

effectively and amiably with end users as well as IT professionals.

The IT Specialist will be based in our Community Animal Center, but will be on-site at each of

our locations on a regular schedule.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Technology:

• Take responsibility for hardware management, monitoring lifecycle and condition/security of equipment, conducting repairs, and communicating with the County IT Departments as directed by the IT Systems Solutions Manager.
• Provide desktop, software, and peripheral support to organizational staff.
• Support the phone systems for LifeLine locations.
• Courageously maintain the internet and wifi systems for all LifeLine.
• Support users of LifeLine’s cell phone (iphone) and Google Voice accounts.
• Assist with training new and current staff on tech and equipment across the organization.

• Support and assists the team with collection of data for timely reports, data requests for grant reports, monthly county reports, etc., as needed.
• In an effort to help save lives, assist and support org-wide departments with learning software, optimizing data collection, analysis, and reporting as needed, and troubleshooting issues when possible.

General Responsibilities:

• Maintain a regular schedule for in-person support at all LifeLine locations.
• Attend meetings as needed via Zoom or in-person at all locations.
• Build relationships with team members at all locations in order to provide support and collect feedback when needed.
• Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor.
• Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.
• Exhibit exceptional stewardship by maintaining a clean and tidy work area.
• Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Compassion for animals and the people who love and care for them.
• Strong knowledge of tech maintenance and diagnostics.
• Excellent analytical and problem-solving skills.
• Excellent record keeping and ticket maintenance.
• Proven history of end user support.
• Ability to communicate with staff at all levels of the organization.
• General knowledge of Animal Welfare operations and operational needs.
• Experience with Google Workspace a plus.
• Must have a means of travel that ensures prompt arrival for work shifts.
• Must pass a background check.

Education and/or Experience:

Minimum of high school diploma or equivalent. Experience with Tech support and equipment

maintenance.

Work Environment:

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May encounter in passing dogs and cats that are stray, injured, diseased or vicious.