Medical Receptionist at PULSE PRIMARY CARE – Springfield, Massachusetts

The Medical Receptionist is responsible for managing front desk operations, ensuring a smooth and efficient patient experience, and maintaining accurate patient records in a fast-paced primary care environment. This role requires strong communication skills, attention to detail, and a working knowledge of medical terminology, insurance processes, and electronic health record systems.

The ideal candidate is professional, organized, patient-focused, and able to multitask effectively while supporting providers, staff, and patients.

• Greet patients and visitors in a professional, friendly, and welcoming manner.

• Manage patient check-in and check-out processes efficiently.

• Maintain patient flow and communicate delays or issues appropriately.

• Schedule appointments and manage provider calendars accurately.

• Confirm appointments and update demographic and insurance information as needed.

• Respond to patient inquiries regarding appointments, services, and office procedures.

• Verify insurance eligibility and coverage prior to patient visits.

• Collect co-pays, deductibles, and outstanding balances in accordance with company policy.

• Process payments and issue receipts while maintaining HIPAA compliance.

• Assist with medical collections in accordance with organizational policies and procedures.

• Maintain patient records by reviewing, verifying, and ensuring documentation accuracy.

• Assist with medical coding tasks using ICD-10 standards as applicable.

• Scan, upload, and manage patient documentation within the electronic health record system.

• Use electronic health record (EHR) systems such as Epic, Meditech, eClinicalWorks, or similar platforms for data entry and retrieval.

• Maintain accuracy and confidentiality of all patient information.

• Collaborate with clinical and administrative staff to ensure smooth front desk operations.

• Maintain strict confidentiality and comply with HIPAA, organizational policies, and regulatory requirements.

• Maintain a clean, organized, and professional work environment.

• High school diploma or equivalent required.

• Prior experience in a medical office, healthcare administration, or front desk role preferred.

• Proficiency in medical terminology and familiarity with ICD-10 coding.

• Experience using electronic health record (EHR) systems such as Epic, Meditech, eClinicalWorks, or similar.

• Strong understanding of HIPAA regulations and patient confidentiality.

• Excellent verbal and written communication skills.

• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.

• Experience with insurance verification, patient billing, and medical collections is a plus.

• Strong organizational and time-management skills.

• Positive, team-oriented attitude with a commitment to excellent patient care.

• Maintain a safe and compliant work environment.

• Perform other duties and responsibilities as assigned to support clinic operations.