Operations Manager at Coastal Medical Transportation Service – Hudson, New Hampshire

Coastal Medical Transportation Systems is seeking an Operations Manager for our Hudson, NH base. The Operations Manager is a critical role in the organization. This role is responsible for providing leadership to all field staff within the New Hampshire division, ensuring service quality, operational efficiency, business development, documentation and reporting, and staff performance. The ideal candidate for this role is an EMT or Paramedic, highly organized, and has leadership experience.

Essential duties:

• Provide leadership and mentorship to all field providers.

• Lead and execute business development initiatives within the assigned territory.

• Serve as fill-in EMT or Paramedic based on operational needs.

• Maintain compliance with documentation requirements such as investigations, patient care reports, and incident reports as needed.

• Ensure all mandatory shifts are staffed for the division.

• Collaborate and support teams in the organization as needed, such as Communications, Fleet, Logistics, Facilities, and Clinical departments.

Minimum Qualifications:

• Must have at least 4 years of full-time EMS experience with EMT or Paramedic license

• Must have at least 2 years of full-time experience in a supervisor, management, administration, and/or leadership position.

• Bachelor’s degree or an additional year of supervisory experience/military experience required.

• Effective oral, written, and interpersonal communication skills.

• Knowledge of local, state, and federal laws, and regulations relevant to EMS services, facility operations, and contract management.

• Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.

• Capable of individually lifting, carrying, transferring, and maneuvering up to 125 pounds (approximately 57 kilograms) during routine patient movement and ambulance operations, with or without their ambulance partner.

• Capable of lifting, carrying, transferring, and maneuvering a minimum of 250 pounds (approximately 113 kilograms) during routine patient movement and ambulance operations which includes the weight of the ambulance cot or other patient carrying device with ambulance partner.